#1 ·
Who on earth is running things at JPMorgan Chase? Are they actually insane?!!!!!!!!!!!
Has anyone else dealt with this nonsense from JPMorgan Chase:
I have a scheduled payment due for my Visa card installment—specifically, 5% of the total charges, due on the 10th of the month. According to their own rules, I need to make sure that payment is cleared between the 1st and the 10th. If I pay early, it just counts toward my principal balance, which is fine.
If I pay late, obviously, I get hit with interest and penalties.
So, I get a notice today claiming I missed this month's installment. I check my online banking, and sure enough, I made the payment on the 2nd—well within the required window.
But apparently, JPMorgan Chase’s incredibly stupid processing software hadn't received the transaction data from Visa by that specific date, so the system just dumped my payment straight toward the principal instead of the installment. Once Visa finally sent over the charge details, the system looked back and decided, "Oh, looks like he didn't pay his installment." ARE THEY KIDDING ME? Who even designs these systems? TOTAL MORONS!!!!!!!
It wouldn't be such a big deal if this were a one-time thing, but the exact same thing happened last year. I paid on the 5th of the month and got hit with the same warning, plus fees for the notice, interest, and all that junk... I went down to the branch, they promised to fix it, but nothing happened... not even a simple apology...
TODAY I ACTUALLY LOST IT and yelled at some poor woman at the branch office; I’m genuinely curious to see what kind of fallout I'll face for that....
Has this happened to anyone else??? Is there a single competent bank left in America, or are they all just complete idiots????????
Has anyone else dealt with this nonsense from JPMorgan Chase:
I have a scheduled payment due for my Visa card installment—specifically, 5% of the total charges, due on the 10th of the month. According to their own rules, I need to make sure that payment is cleared between the 1st and the 10th. If I pay early, it just counts toward my principal balance, which is fine.
If I pay late, obviously, I get hit with interest and penalties.
So, I get a notice today claiming I missed this month's installment. I check my online banking, and sure enough, I made the payment on the 2nd—well within the required window.
But apparently, JPMorgan Chase’s incredibly stupid processing software hadn't received the transaction data from Visa by that specific date, so the system just dumped my payment straight toward the principal instead of the installment. Once Visa finally sent over the charge details, the system looked back and decided, "Oh, looks like he didn't pay his installment." ARE THEY KIDDING ME? Who even designs these systems? TOTAL MORONS!!!!!!!
It wouldn't be such a big deal if this were a one-time thing, but the exact same thing happened last year. I paid on the 5th of the month and got hit with the same warning, plus fees for the notice, interest, and all that junk... I went down to the branch, they promised to fix it, but nothing happened... not even a simple apology...
TODAY I ACTUALLY LOST IT and yelled at some poor woman at the branch office; I’m genuinely curious to see what kind of fallout I'll face for that....
Has this happened to anyone else??? Is there a single competent bank left in America, or are they all just complete idiots????????