Online Safety (Meta)
in IT Support ·
Hey everyone, I’m jumping in here instead of starting a whole new thread because I’ve run into a bit of a headache with Meta—specifically, my mom is stuck.
She just picked up a new phone, but now she’s completely locked out; she can't remember her email or password, and to make matters worse, she no longer has access to the phone number linked to the account. Is there any way to sort this out with their support? For instance, would they accept a scan of her ID or maybe some kind of verification through her Facebook friends to prove she’s the rightful owner?
She just picked up a new phone, but now she’s completely locked out; she can't remember her email or password, and to make matters worse, she no longer has access to the phone number linked to the account. Is there any way to sort this out with their support? For instance, would they accept a scan of her ID or maybe some kind of verification through her Facebook friends to prove she’s the rightful owner?