Antivirus blocking everything?
in IT Support ·
Hey there
I really need some help if anyone knows what they're doing. I'll try to keep this short and sweet, but fair warning... I am a complete tech illiterate. Like, zero clue what I'm doing here 😂
My laptop Dell Inspiron 15 is only two months old. Picked it up at Best Buy with macOS pre-installed and a Norton antivirus program already on it.
From what I can gather, my daughter was doing some schoolwork when she got a notification saying the Norton subscription had expired. Since it was asking her to register or something, she just went ahead and downloaded a different antivirus, Avast.
Ever since then, the computer has been—how should I put this?—completely frozen. It boots up fine, but nothing actually opens. Nothing at all. For example, I'll click on Chrome and it just sits there spinning and spinning, but the window never appears.
Does anyone have any idea what can be done? Please help me out 😞
I really need some help if anyone knows what they're doing. I'll try to keep this short and sweet, but fair warning... I am a complete tech illiterate. Like, zero clue what I'm doing here 😂
My laptop Dell Inspiron 15 is only two months old. Picked it up at Best Buy with macOS pre-installed and a Norton antivirus program already on it.
From what I can gather, my daughter was doing some schoolwork when she got a notification saying the Norton subscription had expired. Since it was asking her to register or something, she just went ahead and downloaded a different antivirus, Avast.
Ever since then, the computer has been—how should I put this?—completely frozen. It boots up fine, but nothing actually opens. Nothing at all. For example, I'll click on Chrome and it just sits there spinning and spinning, but the window never appears.
Does anyone have any idea what can be done? Please help me out 😞