PC won't boot up
in IT Support ·
Hey guys, I could really use some help here... my laptop is totally stuck on the Windows logo. The loading dots just spin indefinitely until everything freezes up. It looks like it's just struggling to read the disk.
The whole mess started right after I installed Google SketchUp. I rebooted, and since then, it’s been a total brick. I managed to limp into Safe Mode and tried to wipe the program, but it wasn't even showing up in the list of installed apps. Eventually, I had to go through the Registry to force an uninstallation. Even though it says it's gone, the program still somehow runs. I ran `chkdsk /f /r` to see if that would fix anything, but nope—nothing. Since I can still see all my files when I'm in Safe Mode, I'm thinking the drive itself isn't actually dead.
The whole mess started right after I installed Google SketchUp. I rebooted, and since then, it’s been a total brick. I managed to limp into Safe Mode and tried to wipe the program, but it wasn't even showing up in the list of installed apps. Eventually, I had to go through the Registry to force an uninstallation. Even though it says it's gone, the program still somehow runs. I ran `chkdsk /f /r` to see if that would fix anything, but nope—nothing. Since I can still see all my files when I'm in Safe Mode, I'm thinking the drive itself isn't actually dead.