7 posts shown.
I don't know, I feel like this movie is just way too linear. It’s almost like watching a documentary because there aren't any actual plot twists to keep you on your toes.
It's kind of like if someone filmed Titanic but just left out the whole romance between Leonardo DiCaprio and Kate Winslet.
Honestly, I think they could have easily trimmed this down to maybe 60 or 75 minutes max and it still would've worked fine.
6/10
From my perspective... The end user of Bank of America. It’s more expensive, mostly because they haven't really been charging any transaction fees up until now. If you look at it from an online shopping security standpoint, yeah, this is definitely safer—but honestly, that feels like more of a win for the banks than for us regular folks. I mean, the banks are the ones carrying the risk anyway if someone ends up using a card without permission. Because of that, I don't really get why Bank of America's policy is to pass the cost of this extra security straight onto the customer. It seems a bit off, especially when you look at how Chase handles things. Over at Chase, their mobile app authentication is free, and I actually just found out that even their physical tokens are free too (it's all laid out right there on their website under the Q&A section). I guess I just didn't realize how much of a difference that makes.
How is it not considered official when it’s clearly stated in this document and also in this document at the end??? I mean, why should we just assume the reader is the account holder? This isn't some personalized device you own; I could easily be borrowing it from someone else. You can't exactly borrow a friend's debit card and try paying for things with your own checking account.
So, like I mentioned before, I'm dropping the transcript here from the chat I had with JP Morgan Chase customer service back at the end of the year.
Andrew Jackson -> JP Morgan Chase said:I’m using your Visa Electron Business card (the one with the free checking account), and I’ve always been able to shop online without any issues. But starting today, I’m totally blocked because it’s asking for "3-D Secure," which I don't have and honestly never asked for or needed. I don't use your online banking, and I'm really not interested in signing up for it. Is there any way I can just keep using my card for online shopping without getting hit by extra fees (one-time or monthly)? Do you guys have anything specifically designed just for online orders, maybe something like a prepaid card?
JP Morgan Chase -> Andrew Jackson said:We wanted to let you know that online shopping requires the 3-D Secure security standard, which means you'll need a JP Morgan Chase authentication device—either a card reader or a Token to generate the required codes. If you aren't an online banking user, you can head down to a local branch to request an authorization device (like a card reader or mTOKEN) for a one-time Bank Fee:
- 6.6.6. Issuing a card reader for use with the 3-D Secure online shopping program $33
- 6.6.7. Issuing a Token device for use with the 3-D Secure online shopping program $17
Also, just so you know, we can't enable online purchases without a 3-D Secure code.
Andrew Jackson -> JP Morgan Chase said:Hi there, looking at your fee schedule, I see this:
- 4.1.1. Enrollment fee for JPZ365 @NET and/or phone banking JPZ365-TEL** $15
- ** Until January 31, 2015, the enrollment fee is waived if you use a Token as your identification device.
Does that mean I could basically:
- walk into a branch and sign up for online banking,
- pick up/activate a Token,
- and then immediately cancel the online banking?
And all of that would be free, aside from maybe some $2.75 for the first month of use?
Is that actually how it works, and are there any other hidden costs?
JP Morgan Chase -> Andrew Jackson said:Just to clarify, if you close your online banking service, the authorization device will be deactivated. Based on what you described, that specific workaround isn't allowed.
Andrew Jackson -> JP Morgan Chase said:I was hoping someone could help me clear something up—your website says:
Benefits of the card reader:
- The reader isn't a personalized device, meaning it isn't tied strictly to just one user,
- Multiple people can use the same reader (like family members or coworkers),
- These readers work with any ZAG Bank card since all our cards feature built-in chip technology for high-level security.
So, does that mean if I'm shopping online using 3-D Secure, I could just borrow someone else's reader and avoid paying that $33 fee?
What kind of fees actually apply in that situation?
Andrew Jackson said:To use 3-D Secure, you really need to have an authorization device registered specifically in your own name.
Also, the authorization device you get with the PBZ365 @ service is only deactivated when you close the account itself. Your only real option is to purchase an authorization device, just like we mentioned before.
I guess I don't quite get why I'd pay them $17 just to use an app that’s basically free everywhere else (like at Chase, for instance)? Why would I shell out $33 for a portable reader I could just borrow from someone? It feels like it might be smarter to just pay $8.25 for a Capital One prepaid card once every few years instead.
@ruggedfox28, honestly, you’re just talking out of your neck here with all this unverified nonsense. I’ll be more than happy to post my entire email thread with JP Morgan Chase customer service tomorrow just to set the record straight. In the meantime, maybe take a look at the Bank Fee schedule? Specifically, check out section 4.1.1. It says right there under the bold text that there’s a promotion running through January 31st where they waive the enrollment fee for online banking if you use mTOKEN as your authorization tool. Also, points 6.6.6. and 6.6.7. clearly outline the fees for the authorization devices used for 3-D Secure online shopping—that’s what they pointed me to in my emails, anyway. So, I guess it looks like you're actually the only one here who's totally out of the loop and clueless.
So, here’s my take on the whole situation—full disclosure, I’m not even a regular customer at JP Morgan Chase, but I’ve got this free checking account there that I’ve used for online shopping without any drama... until they rolled out this whole 3-D Secure thing. Now, suddenly, they’re asking me to cough up $33 for a physical card reader or $17 for an mTOKEN. I actually reached out to them to see if I could just sign up for Online Banking to snag the mTOKEN for free through some promotion and then immediately cancel the banking service, but they told me no luck—apparently, if you cancel the banking, the mTOKEN goes right along with it. I also asked if I could just use someone else's card reader with my own card, and they said nope—you have to get your own reader or register the card first, and only *then* can you use someone else's device. It really bugs me that they're charging for an app that's supposed to be free for Online Banking users. Plus, they claim they're charging for a "card reader," but it feels more like they're just charging a user registration fee—once you're registered, you can use any reader. Honestly, I don't even get why I need the actual plastic card just to pay for stuff online. If they stopped issuing physical cards for digital transactions, they’d probably save themselves a ton of money too.