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mellowhawk33 said:I've run into something similar before, but usually, once you pass that secondary check with another person via video call and receive that specific confirmation code at the end, everything should clear right up. Did you actually get a code after you finished the call?
I got the code and entered it, and everything seemed to wrap up perfectly, but then I hit that same wall again. It’s like running a race only to find the finish line moved. I think I'll try deleting my account and data, then start the verification process from scratch.
I’m currently in the States, and I tried to use that workaround where I set my shipping address here but listed the country as Mexico. During my first attempt at Identity Verification, the system just hung on that status for a few days. When I reached out to support, they told me they couldn't open the account due to legal restrictions. So, I requested to have the account deleted and tried again. This time, I did the video verification with my ID, which seemed to go perfectly. The agent even told me I was all set and gave me next steps. But once again, it gets stuck on verifying for a few days before hitting me with the same "account cannot be enabled" message. Does anyone know what's actually going on here?