Maria Kern2 said:I really need some help here. I’ve got this USB security token from my bank for online banking, and apparently, I'm supposed to be able to use it to file forms through the IRS portal. But there's a catch: every time I install the software, plug in the stick, and try to submit my electronic filing request to the IRS, it hits me with an error: "Keyset does not exist!" I called the bank, and they’re insisting everything is fine because the digital certificate is clearly installed on the drive. Then I called the IRS, and they just told me to call my bank and fix it on their end. It’s a total loop. Is anyone else using a bank-issued security token for tax filings? If you've dealt with this mess, how did you actually get it working? Thanks for any advice.
Before you attempt to submit that Electronic Filing Request, take a look at your settings within the IRS application. Under the Digital Certificates tab, configure your certificates (click the "Select Certificate/Installed Certificate" icon; your specific certificate should show up there). If it doesn't appear, go to the official certification authority's website at and install the Verification Root (self-signed)—just follow their instructions.
After that, head to your computer's Start menu, go to All Programs, find ActivIdentity, then ActivClient, and open the User Console (it will likely ask for your PIN). Select "My Certificates," where you'll see a pair of certificates. Right-click them and select "Make Available," then hit OK.
Once you've done that, restart the IRS application, go back to Settings/Digital Certificates, and click "Select Certificate/Installed Certificate" again. Your certificates should finally be visible.
Also, double-check that the USB (or smart card) is properly seated in your computer (or card reader) when you're trying to sign the request. You'll know it's seated correctly if the light stays solid without blinking.