Posts by Mark Bennett

Henry Chavez5 said:That's a hell of a lot of contradictions. You don't have an issue with the IRS portal itself; you have a certificate problem. The IRS isn't going to fix your digital certificates. That’s a job for FIN (or if you got the certificate through your bank, then you deal with the bank's customer service).
First, you say you contacted the IRS(?!!!), and then you say a guy told you that you need to contact the tax authorities???!!! And on top of that, an agent from the tax office said they'd send an auditor out for $67??????!!! The IRS doesn't send people out to your house for technical glitches. Who on earth did you call??? Also, do you actually have a problem with the IRS application (which I can't tell from what you wrote), or is it the certificates? You need to pick a side...

And honestly, I don't know why everyone is being so aggressive, maybe just take it easy... Besides, if you had read my other posts on this thread, you would've realized my comment about the field visit was about Goldman Sachs and that I just got mixed up... you also would've seen that I never said the app itself was the problem, since I can't even get to the IRS site because it won't read my card. I wouldn't have known it was a Goldman Sachs issue until they pointed me in that direction. Since it's an IRS matter, I figured they should be familiar with the whole process instead of just passing the buck to Goldman Sachs while collecting a paycheck... and I guess I don't see where all those contradictions are, except for the part about the IRS in the last paragraph...

Oh man, sorry, I just realized what I wrote. Between trying to move so fast and struggling with this for four days straight, I’m totally wiped. Especially after dealing with that field agent, and $67 I actually called Goldman Sachs instead of the IRS :/ my bad. The point is, neither of them were any help, regardless of where the issue actually lies.

I don't think any of the issues mentioned in that link apply to me. I've already installed the certificates, Omnikey, GemPC for the card reader, and the ActivClient—everything was done exactly according to the manual. I even tried restarting with the USB plugged in and everything. But whenever I open ActivClient, I get
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I suspect there might be an issue with the GemPC card reader software itself, because for a while now, every time I restart my laptop, I get this error: ,
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And when I try to check the status using GemStart, it shows me this...
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I'm actually looking at buying a new laptop because this one is on its last legs and is incredibly slow, which makes installing everything even harder. It’s running Windows 8... though honestly, I feel like I might need to hire a pro to do this for me via TeamViewer or something similar. My nerves are just totally shot from trying so hard 🤣
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Not to mention how incompetent their customer service is... it's honestly terrible. First, I couldn't find the number for the IRS, so I called them directly. A guy picks up and basically snaps, "Oh, so you finally decided to call?" Then I'm stuck trying to explain how urgent this is because of my filing deadlines, and he's just asking if I'm trying to send something via fax? 😕 hehehhe, what a joke
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So I call the IRS help line again to explain the problem, and they tell me, "No, you have to write an email detailing the exact issue." Fine, I write the email, and the response is to uninstall ActivClient and download some version from a Bank of America link they sent me. I do all that, and it still doesn't work. Then they tell me, "You'll have to contact the IRS; it's not our problem..."
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Then I call the IRS and wait half an hour for someone to pick up, only to be told, "We don't know about that. If you want, we can send you a field agent," which is just $67..
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The bottom line is 🙂🙂🙂

Regarding the account, I'll just have it sent to the office address. I'm not really sure what the turnaround time is—we ordered it about a week and a half ago and it hasn't shown up yet 😉 I guess once it gets here, it gets here, haha

I'm still on Windows XP, but I’ll be getting my 8.1 update this Thursday. Honestly, I'm pretty nervous about installing it since I haven't even been able to get things working on my current setup—especially trying to get this Omnikey USB reader with the smart card inside to behave. It's kind of scary how much they've overcomplicated everything; I really thought it would just be a simple plug-and-play situation and be done with it, but I've been struggling with this for four days now and nothing is working. 😢

I gave them a call, but all they really told me was that they could send a technician out to fix it for a fee $67 🙂 I'm still stuck at square one, though. I've gone through the whole installation process, but whenever I open the activation client, it just won't recognize my card 🙂