Posts by bluegardener38

Taylor Gray5 said:So, I opened up my accounts about two months back—set up both the mobile app and the online banking interface for JPMorgan Chase. I actually knocked out the mobile setup right there at the branch; they insisted I activate it on my phone while standing in front of them just so they could verify everything was syncing up perfectly, even though I told them I’d much rather have just handled it from my couch once I got home. Anyway, I tried getting the online portal running once I finally made it back, and it worked without a hitch. Honestly, it should be pretty much instantaneous for you too if you just follow the prompts.

Are you entering the token number correctly? Like, making sure you leave out the dashes?

Everything was resolved in the meantime. I called them (I am male, apologies for using feminine grammar in my last post; autocorrect is a nuisance). Their staff was extremely polite and explained that there was an error on their end regarding some input parameters. We had a quick chat, and everything was functioning properly by the next day. Thanks anyway. Cheers.

Hello everyone.

A few days ago, I signed up as an individual for a JPMorgan Chase banking package, which includes online banking services. They told me my cards would arrive within a week, followed by the PINs. I received the physical security token for online banking immediately upon signing the contract; it works fine, and I have already updated the initial PIN. Everything seems to be in order.

However, after entering the token number and the OTP (App 1) for online banking, I keep receiving this error: "Invalid login credentials, please try again..." Does this mean my online banking access or the token itself hasn't been activated yet, or is it something else?

For context, I have tested this on multiple PCs, laptops, tablets, and various browsers. Also, how long does it typically take for online banking services to be fully activated? I would rather not bother the staff if there is nothing to be done yet.

Thank you in advance for your help.