Posts by Betty Chase50

Can someone please give me some advice on how to handle this? I picked up a Dell XPS 15 on December 23rd, and it arrived on the 28th. Right from the start, I noticed the touchpad isn't perfectly level, but I figured maybe that was just the design. I did a little digging online today, but I couldn't find anything about this being normal, so I'm assuming something is actually wrong. To be specific, the right side is slightly more recessed than the left. It’s not immediately obvious at first glance, but if you look closely, you can definitely see it. It doesn't affect my work, but it feels wrong to just ignore a defect on a brand-new laptop.
Since tomorrow marks the seventh day since delivery—and I have the option to exchange the unit if it arrives defective within that 7-day window—should I take it straight to the service center tomorrow? Or should I wait a few weeks or months to take advantage of the Dell Promotions deal (which includes cash back and repairs), even though I'm not entirely sure if this specific issue qualifies as a hardware defect covered by that promotion? Thanks!

Hi everyone, I picked up a printer about 3 or 4 months ago and it’s been working perfectly until recently. About a month ago, I started running into this weird issue: whenever I try to print a Word document containing images, the bottom and right sides of the pictures get cut off, even though the top and left look fine. Interestingly, if I just open the image file directly and hit print, it comes out perfectly. It’s also not an issue with my files themselves—when I email the exact same Word doc to a friend, it prints fine on their end. I’ve already tried reinstalling the printer drivers and performing a clean install of Microsoft Office, but nothing has changed. I even took the printer to a local repair shop, but they sent it back claiming everything is functioning correctly, yet the problem persists. I've attached a scan of the results: the top right shows how it looks when printing the image file directly, and the bottom right shows what happens when I print from Word (the image is upside down because I flipped the paper manually, but that's not the actual issue).
Sorry if I shouldn't have started a new thread or if I posted this in the wrong subforum.