Posts by rowdymason99

Should I be trying this on my old device? That phone is completely dead, so I can't even get into my email...
When I download the app on my new phone and try to log in, it asks for an identification key, but that's all it says in the top right corner of the prompt. It's asking if I need the key or a scan, but there's nothing left to scan since my old phone is useless...

How am I supposed to transfer my security token to a new phone if my old one is completely dead? Is there an online way to handle this, or am I stuck driving down to a Chase branch...
Who can I even contact about getting a new digital ID key without having to show up in person at the bank?
Thanks in advance.

Staring at my own mess... 10 out of 10. Usually, it's a 9.