Connected, but no internet access.
in IT Support ·
This thread can be considered resolved/closed. It turns out the router was simply malfunctioning.
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Connected, but no internet access.
in IT Support ·
ruggedpanther2 said:Open the Run dialog (Win + R)
type "cmd"
then type ping 192.168.5.1
If packet loss is zero, the fault lies with them—not you. If not, look at your own setup.
I did. Initially, I was getting "Request timed out." But then it shifted to this
"Jay-Z: Sent=4, Received=0, Lost=4 (100% loss)
Connected, but no internet access.
in IT Support ·
A long time ago, during a nasty thunderstorm, a lightning strike fried my integrated network card. Ever since then, LAN port 1 hasn't shown any signs of life. I eventually bought a dedicated network card—plugged everything in, and it worked perfectly fine via LAN port 3. Everything was running smoothly until yesterday.
Then, out of nowhere this past Friday, LAN port 1 on the router suddenly lit up, and for some reason, everything functioned flawlessly. Fast forward to yesterday: I boot up my PC, everything looks fine on the surface, but the browser tells me there's no internet connection. I tried accessing the modem settings via 192.168.5.1, but I can't even get in—it just keeps giving me a "timed out" error. Oddly enough, the Wi-Fi is working perfectly fine.
I've exhausted every possible troubleshooting step I could find online, and nothing has helped. I even went as far as performing a system restore to a point from two weeks ago, but still, nothing. I called Comcast, and they're insisting the issue isn't on their end. What do you all think?
Then, out of nowhere this past Friday, LAN port 1 on the router suddenly lit up, and for some reason, everything functioned flawlessly. Fast forward to yesterday: I boot up my PC, everything looks fine on the surface, but the browser tells me there's no internet connection. I tried accessing the modem settings via 192.168.5.1, but I can't even get in—it just keeps giving me a "timed out" error. Oddly enough, the Wi-Fi is working perfectly fine.
I've exhausted every possible troubleshooting step I could find online, and nothing has helped. I even went as far as performing a system restore to a point from two weeks ago, but still, nothing. I called Comcast, and they're insisting the issue isn't on their end. What do you all think?