Posts by slywalker

slywalker said:I’ve got a massive headache on my hands. About a week ago, Bet365 froze the funds in my account, and I’ll lay out exactly how we ended up in this mess.

So basically, my old man was betting with them just for fun, managed to pull in some decent cash, and decided he wanted to withdraw it. Now, he’s an incredibly old-school, skeptical guy who isn't about to just hand over his sensitive ID documents to some random entity on the internet—which, obviously, is what you need to do to process a withdrawal—so I suggested, and now I’m kicking myself for it, that we just move the money through a poker account instead.

I’d heard stories from guys in the poker scene saying they did this all the time, so I had absolutely no clue it was strictly against the rules (clearly).

Here’s the play: he intentionally lost chips so I could pick them up, then I tried to cash out from my account, but Bet365 caught onto the movement and froze those transferred funds right then and there. We’re talking a significant amount of money here.

They refused to release the cash until we provided a coherent explanation for the activity, and after playing along for a bit, they finally accepted our story.

Then they told me they were starting a verification process on my account before they could proceed with the rest of the processing (whatever that actually entails)... it’s been six days since then, and there hasn't been a single word from them; nothing is moving at all.

They aren't responding to emails, and their customer service department just keeps parroting the same scripted nonsense that an "investigation is ongoing," claiming they can't say how long it will take or even what the investigation involves, etc., etc.

Naturally, we are incredibly stressed out right now, just wishing we knew what was going to happen to that money. Some people are telling me there's zero chance we see it again, though if you look at the fine print—which I didn't bother reading until later—it says they have the discretionary right to hold funds, but it doesn't necessarily mean they *have* to.

So, yeah, I’m sitting here every single day refreshing my inbox, praying for some kind of update, but nothing ever happens.

The amount is substantial, which just makes the uncertainty and the sheer anxiety even worse...

Does anyone have any advice or similar experiences? Please help. 🤷

After two and a half weeks of intense stress, endless waiting, fighting with chat support, and sending useless emails into the void—things only started moving once I threatened them with a legal team and a complaint to the European Court of Human Rights regarding discrimination based on nationality 🤣 things moved lightning fast. Within ten minutes, they cleared the account verification and the investigation that had somehow dragged on for two and a half weeks for no apparent reason.

In the end, they returned the money back to the original account used by my father, so it went straight back to the source. 👍

I’ve run into a massive headache. About a week ago, FanDuel froze the funds in my account, and I’ll walk you through exactly how I messed this up.

Basically, my old man was gambling on there just for fun, managed to pull in some decent cash, and decided he wanted to cash out. Now, he’s incredibly old-school and skeptical about anything digital, so he absolutely refused to upload his ID or any personal documents to the site—which, obviously, is required to process a withdrawal. So, I stepped in and suggested—and honestly, I regret this immensely—that we just move the money over via a poker account instead.

I’d heard stories from people in certain poker circles that this was a thing people did, so I had zero clue it was strictly against the rules (clearly, I should have known better).

Here’s the play-by-play: he intentionally lost chips to me, I took them, and then I tried to withdraw the balance from my account, but FanDuel flagged it immediately and locked down all the transferred funds. We are talking about a significant amount of money here.

They refused to release a single cent until we provided a logical explanation for what happened, and after a bit of back-and-forth, they finally accepted our reasoning.

Then they told us that my account would now undergo a verification process before they could proceed with whatever "processing" entails... it’s been six days since then, and I haven't heard a peep; nothing is moving.

They aren't responding to my emails at all, and their customer service team just keeps repeating the same canned response that an "investigation is ongoing," claiming they can't tell me how long it will take or even what the investigation actually involves.

Naturally, we are incredibly on edge right now, just praying we find out what’s actually going to happen to that money. Some people are telling me there's no chance we're getting it back, though if you dig into the fine print (which I belatedly realized exists), it says they have the discretionary right to keep funds frozen, but it doesn't mean they necessarily have to.

So, here I am, checking and refreshing my inbox every single day hoping for some kind of update, but nothing ever happens.

The sum is substantial, which just makes the uncertainty and the stress so much worse...

Does anyone have any advice or has anyone dealt with something similar? Please, let me know. 🤷