Mistaken wire transfer/payment error
in Banking, Insurance & Loans ·
Chris Doyle4 said:Wait, are you telling me she isn't allowed to look at my data? Does it make any sense that she’s terrified of losing out on commission when, practically speaking, she can't really touch me anyway?
There's still one thing I don't get—what does my personal banker, who's this specific woman, have to do with the teller who actually botched the transaction?
Because I still haven't gotten a straight answer on what actually happened—they're being so incredibly stingy with information (and I have no clue why they're acting like this, especially since it's their own money on the line)—whether the company sending the funds typed in the wrong account number or if the bank official at the window (the woman) just messed up the entry.
The personal banker I've been talking to has been dodging my questions entirely.
It's pretty obvious she's just looking out for someone's interests.
If they hadn't been so condescending toward me, I would've signed the reversal order this morning, but given how this whole situation is playing out, I'm sitting this one out—and frankly, I think I have every right to be skeptical.
Thanks for the support, the input, and the replies, everyone.
Of course she can't without an official reason. Like, if you actually walk into a Chase branch for something legitimate—like making a deposit, withdrawing cash, applying for a loan, or using online banking—then sure. Your account isn't just out there on the street; all this info is protected by strict banking privacy laws. Every single access attempt is logged and tracked. If you really want to push it, you could claim someone accessed your account illegally. They’ll check the exact timestamp, review the security footage, and see exactly which teller accessed the file while you were physically 12 miles far away, like, not even in her office. Everything is guaranteed by regulation.
And what could she actually do? Sue you personally. For such a tiny amount—which isn't small, but for the cost of a lawsuit, it's not worth it—she wouldn't bother.
Chris Doyle4 said:Wait, are you telling me she isn't allowed to look at my data? Does it make any sense that she’s terrified of losing out on commission when, practically speaking, she can't really touch me anyway?
There's still one thing I don't get—what does my personal banker, who's this specific woman, have to do with the teller who actually botched the transaction?
Because I still haven't gotten a straight answer on what actually happened—they're being so incredibly stingy with information (and I have no clue why they're acting like this, especially since it's their own money on the line)—whether the company sending the funds typed in the wrong account number or if the bank official at the window (the woman) just messed up the entry.
The personal banker I've been talking to has been dodging my questions entirely.
It's pretty obvious she's just looking out for someone's interests.
If they hadn't been so condescending toward me, I would've signed the reversal order this morning, but given how this whole situation is playing out, I'm sitting this one out—and frankly, I think I have every right to be skeptical.
Thanks for the support, the input, and the replies, everyone.
She dodged it because there are at least three possibilities.
-Option 1: Some company sent the payment but accidentally filled out the transfer form wrong. Instead of account 123123, they typed 123124, and the bank processed it. The bank knows exactly who the company intended to pay. Maybe an accountant at that firm was just careless. The company deals with their employee, and they can't even come after you because they don't know who you are (they just know account 123124 got a windfall, but they don't know your identity).
-Option 2: The transfer form was perfect, but someone at the bank mistyped the number into the system, and by pure chance, it ended up being your account. That's a bank error, and they'd just reverse it without even asking you.
-Option 3: The teller was being sloppy. You're supposed to receive $100, she types in $3,000, takes $100, you grab the receipt, say "thanks," and shove it in your pocket without looking. Then, at the end of the shift, her drawer is short $900. Either she pays out of pocket or you give the money back because you're a nice person.
Basically, the deciding factor is where the discrepancy actually happened.