#1 ·
Alright, here’s the deal. My laptop is a Dell Inspiron 17".
Picked it up the other day.
I wiped the original Linux and installed Windows 10 on the very same day.
Everything was running perfectly until now.
But lately, this is happening: I log in, Windows boots up, the desktop appears, and everything looks fine. Then, about ten seconds later, the mouse and touchpad just die, followed by the fan stopping entirely. The whole thing just freezes solid, even though the power light stays on, showing the laptop is still "on."
It doesn't matter if the charger is plugged in or not. During one attempt to boot it normally, I got this error: 'Recovery: it looks like Windows didn't load correctly'.
The battery was at about 25% when this started acting up, then I charged it all the way (it’s an integrated battery, which I didn't realize they were doing these days).
I'm no tech expert, so I can only guess what's going on, but this is incredibly frustrating. I can't believe a brand-new laptop is already headed for a repair shop!
I'm positive I haven't done anything in these past day or two to cause this kind of "behavior," or have I?
As far as changes go, I've just installed some official Adobe and Microsoft programs, grabbed a couple of apps from the Microsoft Store, and played around with settings and customization (Windows 10 is new to me; I was a Windows 7 guy). I also messed with the sleep mode settings—I know systems can act weird when waking up, but I don't know if that's linked to this. Could I have picked up a virus while browsing since I haven't installed an antivirus? From what I understand, Windows 10 comes with some built-in protection by default.
I'm worried. I have a warranty, so I'm hoping they'll honor it.
Really hoping this can be fixed easily. Any advice?
Picked it up the other day.
I wiped the original Linux and installed Windows 10 on the very same day.
Everything was running perfectly until now.
But lately, this is happening: I log in, Windows boots up, the desktop appears, and everything looks fine. Then, about ten seconds later, the mouse and touchpad just die, followed by the fan stopping entirely. The whole thing just freezes solid, even though the power light stays on, showing the laptop is still "on."
It doesn't matter if the charger is plugged in or not. During one attempt to boot it normally, I got this error: 'Recovery: it looks like Windows didn't load correctly'.
The battery was at about 25% when this started acting up, then I charged it all the way (it’s an integrated battery, which I didn't realize they were doing these days).
I'm no tech expert, so I can only guess what's going on, but this is incredibly frustrating. I can't believe a brand-new laptop is already headed for a repair shop!
I'm positive I haven't done anything in these past day or two to cause this kind of "behavior," or have I?
As far as changes go, I've just installed some official Adobe and Microsoft programs, grabbed a couple of apps from the Microsoft Store, and played around with settings and customization (Windows 10 is new to me; I was a Windows 7 guy). I also messed with the sleep mode settings—I know systems can act weird when waking up, but I don't know if that's linked to this. Could I have picked up a virus while browsing since I haven't installed an antivirus? From what I understand, Windows 10 comes with some built-in protection by default.
I'm worried. I have a warranty, so I'm hoping they'll honor it.
Really hoping this can be fixed easily. Any advice?