#1 ·
I’ve been Googling like crazy and digging through old threads, but honestly, nothing is helping, so I figured I'd just ask here to see if anyone has any ideas. I'm using an HP Pavilion and my macOS is basically garbage right now, so I'm wondering if maybe this is just some weird software bug.
So, I opened my laptop yesterday—it hadn't even been shut down—and suddenly both the keyboard and the mouse just stopped working entirely. The only thing that actually responds on the keyboard are the brightness keys. I tried every single Fn key combination I could think of, but nothing works.
I checked Device Manager under mouse options, but the tab where you can actually enable or disable the mouse isn't even showing up. I tried updating the drivers and restarting the computer, but it's the exact same story every time.
Finally, I think I found the most important clue. When I look in Device Manager, it says the keyboard is working perfectly fine (even though absolutely nothing works except those three brightness buttons!), but for the mouse, it says "this device cannot start - code 10 error."
The laptop has always worked great until now; it's just that macOS is constantly buggy. I’d be totally happy to switch back to Windows 7, especially if it turns out this is just a software glitch. Does anyone have any idea what else I could try?
p.s. An external mouse and keyboard work just fine. The USB ports are definitely working too.
So, I opened my laptop yesterday—it hadn't even been shut down—and suddenly both the keyboard and the mouse just stopped working entirely. The only thing that actually responds on the keyboard are the brightness keys. I tried every single Fn key combination I could think of, but nothing works.
I checked Device Manager under mouse options, but the tab where you can actually enable or disable the mouse isn't even showing up. I tried updating the drivers and restarting the computer, but it's the exact same story every time.
Finally, I think I found the most important clue. When I look in Device Manager, it says the keyboard is working perfectly fine (even though absolutely nothing works except those three brightness buttons!), but for the mouse, it says "this device cannot start - code 10 error."
The laptop has always worked great until now; it's just that macOS is constantly buggy. I’d be totally happy to switch back to Windows 7, especially if it turns out this is just a software glitch. Does anyone have any idea what else I could try?
p.s. An external mouse and keyboard work just fine. The USB ports are definitely working too.