#1 ·
Hello.
I received this laptop earlier today https://www.bestbuy.com/site/laptop-unknown
I have finished installing Windows, but I am facing an issue where I cannot connect to the internet; the Wi-Fi option isn't even appearing. It also fails to recognize the graphics card, though that is likely a driver issue.
The main problem is that under network connections, there is no option to enable wireless at all—I am only seeing Bluetooth and Ethernet. I attempted to download drivers on another laptop, transferred them via USB, and ran the installation, yet nothing changed.
What could be causing this?
I received this laptop earlier today https://www.bestbuy.com/site/laptop-unknown
I have finished installing Windows, but I am facing an issue where I cannot connect to the internet; the Wi-Fi option isn't even appearing. It also fails to recognize the graphics card, though that is likely a driver issue.
The main problem is that under network connections, there is no option to enable wireless at all—I am only seeing Bluetooth and Ethernet. I attempted to download drivers on another laptop, transferred them via USB, and ran the installation, yet nothing changed.
What could be causing this?