Microsoft support team

I'm trying to recover an old account because I lost the password. It’s tied to several game accounts where the login isn't working either, and since the recovery emails go to the account I can't access, I'm stuck in a loop.

Now, every time I attempt a recovery, it feels like they're intentionally making it impossible. They bombard me with endless questions and demand credit card details, only to end up throwing this at me:

We couldn't reset your password because your session expired. Please try again.

What "session"? Are these people actually sane?🤔

Douglas Gray8 said:We couldn't change your password because your session expired. Please try again.

What do you mean "session," man? Are these people out of their minds?🤔

😁😁😁🤣😂

Basically, a session is just a little window of time that tracks a user's visit and activity on a specific website. It's measured in seconds and serves as a multi-purpose administrative tool for any site using cookies and session management.

Every time we click something while browsing, the session refreshes, but it eventually times out if we stop being active. Usually, these sessions last anywhere from 5 to 30 minutes, depending on how the site admins decide to set things up and what the site actually does.
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To get things moving, I think it would be a good idea for you to head over to that Microsoft password recovery section using a different browser. It’s possible that the one you're currently using is having some trouble overwriting cookies based on how the session functions are coded into the site. You might want to give it a shot with Internet Explorer on Windows 10.

I honestly don't even know what to say anymore; it feels like Microsoft is stumbling around like a teenager at a high school after-party—honestly, I think even kids could make better decisions than this.

swiftowl7 said:😁😁😁🤣😂

Think of a session as a specific window of time. It tracks a user's activity and visits on a website from start to finish. Measured in seconds, it serves as a versatile administrative tool for any site running on cookies and sessions.

Sessions reset every time you click through a page in your browser, then expire once you go idle. Usually, they last anywhere from five to thirty minutes—it all depends on the specific admin settings, how things are configured, and the actual nature of the site.
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To start, you might want to try accessing that Microsoft password recovery section using a different browser. It’s possible the one you're currently using is having issues overwriting cookies due to how the site's session functions are coded. Give it a shot using Edge on Windows 10.

I'm at a loss for words. It looks like Microsoft has completely lost its way. Working a gig at some teenager's water polo club afterparty... honestly, I think even kids would be an improvement. Decisions.

Aaaaaaaaa, now I’m heading out to cook.🍿

That’s it. Tell them exactly how it is.🙂

🤦

We recently received your request to recover your Microsoft account... Unfortunately, we were unable to verify account ownership using the information provided. Microsoft takes customer privacy extremely seriously, and our obligation to protect your personal data means we must confirm you are indeed the rightful owner.

At this stage, your best course of action is to submit a new form with more precise information. The more detail you can provide in the form, the better your chances of regaining access. Here are a few tips on how to complete the form as accurately as possible.

What absolute clowns. I’m sending them everything—my SSN, all my details—and they just keep insisting it isn't enough. This is the twentieth attempt. What do they want me to do? Mail them a DNA sample in a jar just to prove it's me?🤔

Douglas Gray8 said:Honestly, these guys are such clowns! I’ve already sent over my full details, my Social Security number, everything they could possibly need, yet they keep insisting it's not enough—I must have told them twenty times by now. At this point, I feel like asking if they want me to mail them a DNA sample or something just to prove I actually exist!🤔

😁 So, I was thinking, maybe you could try to jog your memory and see if that password comes back to you? It might even be worth a shot to see if some deep relaxation or even a little bit of hypnosis could help nudge those old memories to the surface! 😂

Honestly, I’ve always just stuck to a simple system of using two passwords—one for the really important stuff and one for everything else—and it’s worked out perfectly fine for me so far. I mean, who actually has the brainpower to memorize a different password for every single site you visit? It would be such a headache!

If they really messed up your bill, I’d say just give them a piece of my mind and move on with your day. 😛 I honestly don't think that proving who you really are is going to be enough to get them to grant you access to the account, because even if you manage to show them your ID, they’re going to ask for some specific proof of ownership that's so obscure nobody alive can actually remember it.

swiftowl7 said:😁 Can you at least try to remember the password? Maybe try some self-hypnosis? 😂

Personally, I stick to two passwords—one important one, one unimportant one—and life stays simple. Remembering a dozen different strings of characters is just asking for trouble.

If they’ve compromised your account, just give them hell and move on. 😛 Verifying your identity through official channels probably won't get you their permission to access the account, and trying to prove ownership with whatever documentation they demand is a memory test no living person can pass.

Pure logic here: if I knew the password, I wouldn't be posting this thread.🙂

I have about a million passwords myself, though I only have half of them memorized.🎉

If someone hacks my account, I'm going straight after their family.😒
Once I've made my point, they'll definitely know I exist.😒

To be honest, I’ve got nothing but contempt for everyone over at Microsoft. If any of them could find a way to be useful for once, they might actually get somewhere.😁

Douglas Gray8 said:If I actually knew my password, I wouldn't be starting this thread. Pure logic.🙂

I have about a million passwords. I’ve got half of them memorized.🎉

If they compromised my account, I'm going to make their lives a living hell.😒
Once I'm done tearing them apart, they'll definitely know I exist.😒

Douglas Gray8 said:To be honest, I want to give everyone at Microsoft hell. If any of them are old enough to need it, they'll appreciate the sentiment.😁

🤦
I really am an idiot when I drink.

They’re acting completely insane. I could have had all sorts of sensitive data on that account, yet they just shut it down without even giving me a heads-up.🙄

Gmail is a million times better.

Does anyone know why they can't recover the account even though they have all the info?