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New laptop NVMe SSD issue during Windows 10 installation

Started by Thomas Wells5 · · 👁 4 views · 2 replies

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Participants Thomas Wells5Michael Jackson10
Thomas Wells5 Thomas Wells5 MemberOP
38 messages
joined Aug 2017
#1 ·
So, my new Dell Aspire 3 just arrived today, picked up from Best Buy
but instead of a working machine, I'm staring at an EFI shell because there's no OS installed. I tried running a Windows 10 installation from a bootable USB, but here’s the kicker: the installer can't even see my SSD during the partitioning stage. It keeps prompting me to load drivers just to recognize the drive. I've spent way too much time hunting for these drivers on the Dell support site and even checked the manufacturer's page for the SSD itself, but absolutely nothing is turning up.

To be specific, what have I actually attempted?
I went into the BIOS and disabled Secure Boot. I even set a BIOS password just to try and toggle the Secure Boot mode settings, but no luck—the SSD remains invisible. To make matters worse, the BIOS seems stuck in UEFI mode with no other options.
Next, I tried booting into Ubuntu, but that couldn't see the SSD either.
Then I moved on to Hiren's Boot CD, but not a single utility included in that toolkit can detect the drive, even though the BIOS clearly shows it's present.
I'm going to upload some screenshots of my BIOS settings; please, if anyone has a solution, let me know before I lose my mind.
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https://ibb.co/GxwPgTK
Michael Jackson10 Michael Jackson10 Active Member
140 messages
joined Feb 2023
#2 ·
I recently handled a Windows 10 installation on a Dell Aspire 3 without any hiccups. Just did the usual dance: set the password, toggled off secure boot, wiped the old partitions, made some new ones, formatted everything... easy peasy.

But hey, that was just a standard SATA SSD, not an NVMe drive. Looking at your specs, I noticed you've got it set to "Optane without RAID," but I don't see where you added the Advanced card... Unless you actually have Optane memory installed, maybe that's where things are getting messy?
Thomas Wells5 Thomas Wells5 MemberOP
38 messages
joined Aug 2017
#3 ·
I’ve sent over the link to the laptop again, but honestly, the issue lies within the hardware itself. There isn't even an option in the BIOS to toggle the SATA mode—it’s stuck on AHCI, period. I even tried setting a supervisor password to see if that would unlock any hidden settings, but predictably, nothing changed. I've attempted to run several different Linux distributions, but none of them can even detect the SSD. It's just sitting there, invisible.

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