#1 ·
Hey everyone. I'm pretty new to this group, so I'm not entirely sure if this is the right spot to vent about my technical headaches or if there’s a more specific corner of the forum for troubleshooting, but hey, let's just roll with it. Basically, I think my router might be on its last legs. I’ve been with ExxonMobil for about a year and a half now, and a few months back, things started getting really flaky. My connection just drops out—completely cuts off—almost every single day, sometimes multiple times a day. I've noticed a bit of a pattern, too; it seems to happen right when I'm actually putting the bandwidth to use, like when I'm downloading a large file or something similar. If I'm just browsing light websites or nothing heavy is running in the background, everything stays steady. It honestly feels like the router is just getting overwhelmed or hitting some kind of ceiling. I haven't reached out to ExxonMobil support just yet because I wanted to see if anyone here has dealt with this kind of thing first, especially if you're using that ENCOM hardware they provide. Here is the gist of it: I'll be surfing the web, and suddenly, that little icon in the bottom right of my PC tells me I'm offline. It isn't just one device either; my other computer and all my phones lose the Wi-Fi at the exact same time. All the lights on the router stay lit up, which makes it even more confusing, but there's just zero connectivity. Sometimes it snaps back after a couple of minutes, but other times it stays dead, forcing me to unplug the thing, let it cool down for a bit, and then try again. I am definitely going to give ExxonMobil a call to get this sorted out one way or another, but I'm mostly curious if anyone else has had these same issues. I'm starting to wonder if this router is just total junk or if the problem is actually sitting further up the line with the service provider. Thanks for taking the time to read this! 😁