#1 ·
I went in for an eye exam recently, and I made my concerns very clear from the start. I told the optometrist right away that my vision felt blurry through the trial lens in my right eye. His response? He insisted it was perfectly normal and claimed the difference was practically imperceptible. So, I went ahead, ordered the lenses, and paid full price $400 for my new glasses. But when they finally arrived, the reality set in: the prescription was wrong, and my vision was undeniably blurry.
The technician at the optical shop tried to brush it off, telling me it’s standard to experience some blurriness and even a bit of nausea when adjusting to new lenses. I gave it a week, trying to be patient and let myself acclimate.
Eventually, I decided to get a second opinion during a free screening at a different local clinic. The specialist there was incredibly thorough; she actually sat down with me and tested various lenses until my vision was crystal clear.
It turns out the first doctor completely botched the cylinder axis for both eyes and over-corrected my right eye significantly. Now, I’m stuck having to replace both lenses, which is going to cost me an additional $200.
The thought of going back to that original doctor doesn't even cross my mind. Why would I? I don't trust him to admit he made a mistake, let alone offer any kind of compensation.
What is the protocol in situations like this? Who should I file a complaint with, and is it even worth the effort?
The technician at the optical shop tried to brush it off, telling me it’s standard to experience some blurriness and even a bit of nausea when adjusting to new lenses. I gave it a week, trying to be patient and let myself acclimate.
Eventually, I decided to get a second opinion during a free screening at a different local clinic. The specialist there was incredibly thorough; she actually sat down with me and tested various lenses until my vision was crystal clear.
It turns out the first doctor completely botched the cylinder axis for both eyes and over-corrected my right eye significantly. Now, I’m stuck having to replace both lenses, which is going to cost me an additional $200.
The thought of going back to that original doctor doesn't even cross my mind. Why would I? I don't trust him to admit he made a mistake, let alone offer any kind of compensation.
What is the protocol in situations like this? Who should I file a complaint with, and is it even worth the effort?