Issues creating new folders!

Reaching out because I picked up a new laptop about 8 months ago, specifically this one:

https://www.hp-store.com/product/hp-...n-6ec69ea/4925

And I'm already dealing with this stupid issue.

Here’s the deal: When I right-click on the desktop, hit "new," and then try to select "folder," the system hangs for like 5 seconds before the option actually shows up. It just stutters. I don't know how else to put it, but you get the idea. 😁

I’ve tried everything—installed the best antivirus I could find, ran CCleaner, used malware scanners to hunt for Trojans or whatever junk is hiding there, but nothing worked. Then I went ahead and did a full factory reset. Still the same result.

The laptop is running Windows 10 Home.

Anyone have a clue what's causing this? Is it a software glitch or a hardware problem?

Has anyone else dealt with this?

If I can't figure it out, I'll just drag it to a repair shop, but I’d really rather avoid that if possible.

Thanks!

It sounds like it could very likely be an issue with Microsoft Windows itself... Has everything just felt sluggish lately compared to how things were a few months ago—if you can recall—or is this one specific glitch the only thing bothering you? Also, did your antivirus end up flagging anything suspicious on the system?

Sandra Nelson said:I wanted to reach out because I picked up a brand-new laptop about eight months ago—specifically this model right here:

I was just browsing through some listings on the HP online store, and I happened to stumble upon this particular laptop model. It looks like a pretty interesting option if you're in the market for something reliable, though I suppose it really depends on what kind of workload you're planning to throw at it! It seems to have a decent set of specs, but I guess I’d love to see more detailed reviews regarding how it handles heavy multitasking before making any big decisions. It might be worth keeping an eye on if there are any upcoming seasonal sales in the US!

Well, I guess I’ve already run into yet another silly little hiccup.

So, here is what seems to be happening: whenever I right-click on my desktop and hover over the "New" option, if I then try to select "Folder," there is this strange little delay. It feels like the system just hangs for about five seconds before the folder actually appears on my screen. It’s almost like the computer is stuttering or catching its breath for a moment. I am not entirely sure how to describe it more clearly, but I suppose you can probably get the gist of what I mean! 😁

I went ahead and downloaded what I thought was the absolute best antivirus software available, grabbed CCleaner as well, and even installed one of those specialized programs that's supposed to hunt down Trojans and all sorts of other digital junk, but honestly, I guess it didn't make a lick of difference because everything stayed exactly the same. After that, I decided to just go through with a full factory reset on my computer to start fresh, but maybe it was for nothing, because even after doing all that, the issue is still there!

I believe my laptop is currently running Windows 10 Home.

Does anyone happen to have a clue what might be causing this? I can't quite figure out if we're looking at a software glitch, or if it might actually be an issue with the hardware itself.

Has anyone else here ever run into this particular issue? I was just wondering if this might be happening to any of you as well.

If I can't manage to figure out what's causing the issue myself, I suppose I'll just end up taking it down to a local repair shop, though I'd certainly love to avoid that extra trip if there's any way to fix it on my own!

Thanks so much!

Do you happen to have any network drives set up, or maybe just one of those slower hard drives or perhaps even a USB stick plugged in there?

I guess this usually happens when you're working with a network drive, so Microsoft Windows just needs a little extra breathing room to map out exactly where everything is located before it can successfully create a new folder.

Hey guys!

The issue is still there, and even after running an antivirus scan, nothing turned up. If I remember correctly, this started happening really fast after I bought the laptop—maybe within a month or two of getting it.

I don't have any "external devices" plugged in besides the USB receiver for my wireless mouse. But the laptop freezes even when that USB is pulled out. Now that I think about it, a few days ago I was plugging and unplugging an external hard drive and a thumb drive, and things went a little crazy—I heard that USB disconnect sound pop up like 5 or 10 times in a row.

Just follow this walkthrough from the link here:
https://www.tenforums.com/tutorials/...u-windows.html

@all_or_nothing: Thanks a ton, looks like it actually worked!! 🙂 🙂

I'll try running through the process again once I'm back from my trip, but everything should be good to go now..