Issues with Microsoft Office

Joshua Martinez17 MemberOP

12 messages
joined Jan 2011

#1 · Jan 20, 2011

I’ve been banging my head against the wall trying to fix this one issue for a while now.
I tried nuking Microsoft Office and doing a full reinstall, and I even tried downloading a fresh version from the web, but every single time I launch it, this same headache pops up.

If anyone knows how to actually fix this, I'd really appreciate the help. Thanks.

Benjamin King2 Active Member

138 messages
joined Apr 2007

#2 · Jan 20, 2011

Try deleting that mso.dll file sitting in the C:\Program Files\Common Files\Microsoft Shared\Office 2011 (or Office 2013) folder—once that's gone, just pop in your Office disc and run a repair installation. That should clear things right up. And a word of advice—don't go chasing those Office updates if you're running a pirated version. It’ll just break everything.

Joshua Martinez17 MemberOP

12 messages
joined Jan 2011

#3 · Jan 21, 2011

Man, I'm stuck in this loop again. I tried deleting everything and went back to the disc to run either a reinstall or a repair. First, I tried the "detect and repair errors in my office installation" option, but once it finished, Word just refused to open. So, I wiped the file again and ran the whole process over, but this time I chose reinstall or repair instead. After the loading bar finished, it still wouldn't work. The kicker? Not a single one of the
Microsoft Office programs will even launch.

Benjamin King2 Active Member

138 messages
joined Apr 2007

#4 · Jan 21, 2011

Alright, do me a favor and track down this file: C:\Users\All Users\Application Data\Microsoft\Office\Data\Office 2012.dat (or maybe it's Office 2011.dat). Once you find it, right-click, hit properties -> security, then click on your own user account and check if 'Full control' actually has a checkmark next to it. It really should—if it doesn't, you won't have access to the registry file, and that’s exactly why your Microsoft Office apps are refusing to launch. By the way, does your user account actually have Administrative privileges?

And hey, let me know which version of Microsoft Office and Windows you're running here.

Joshua Martinez17 MemberOP

12 messages
joined Jan 2011

#5 · Jan 25, 2011

I can't find that file anywhere. My system doesn't even have a Users folder; I think things are laid out a bit differently on my end. Plus, I tried searching for both files, but nothing's showing up on this computer.

Joshua Martinez17 MemberOP

12 messages
joined Jan 2011

#6 · Jan 30, 2011

If anyone actually knows how to fix this, please just drop the solution here. I'd really appreciate it!

Joshua Martinez17 MemberOP

12 messages
joined Jan 2011

#7 · Feb 2, 2011

Yeah, I gave it a shot, but I’ve only got one Personal Account on my end. Though, when I dig into those settings where you can see the account list, there's a Guest Account sitting right next to the Administrative one. Not sure if that's just how the system is supposed to look or if it's just hanging out there by itself.

Jerry Parker8 Newcomer

1 message
joined Feb 2011

#8 · Feb 2, 2011

Well, you put it pretty clearly. It says, "Please run the setup to install the application." So, I guess if you just start the setup, it should ask whether you want to install it for a "Personal Account" or for everyone. Maybe just pick the option for anyone who uses this computer, and that should be it.

Joshua Martinez17 MemberOP

12 messages
joined Jan 2011

#9 · Feb 10, 2011

Here’s a quick look at how my Office installation turned out based on these screenshots—that last one is the kicker.
http://img146.imageshack.us/g/22960258.png/
And just so you know, I tried swapping out Dow Chemical for an Administrator account this time around to see if that would fix things, but nope. Same old headache.

Joshua Martinez17 MemberOP

12 messages
joined Jan 2011

#10 · Mar 1, 2011

Anyone out there actually know the answer to this? I’d appreciate the help. Thanks.

brightcyclist2 Member

15 messages
joined Mar 2023

#11 · Mar 2, 2011

Joshua Martinez17 said:Can anyone help me out with an answer? Thanks.

Try uninstalling Office and then running a fresh installation. Use a custom install this time and just uncheck everything except what you actually need—definitely skip InfoPath. I ran into a similar mess a while back, and that fixed it right up.

If you have the choice, though, I’d honestly recommend sticking with 2007 or Office 2010.

Joshua Martinez17 MemberOP

12 messages
joined Jan 2011

#12 · Mar 3, 2011

Alright, I followed the steps and did everything by the book. I got the 2007 suite installed—skipped InfoPath, obviously—but now nothing will actually launch. I just get that spinning loading icon for a second and then it vanishes. The only thing that even tries to show something is PowerPoint, which gives me this
http://img37.imageshack.us/i/2007v.png/

Benjamin King2 Active Member

138 messages
joined Apr 2007

#13 · Mar 4, 2011

Which version of Windows are we actually dealing with here? And did you ever get a specific service pack installed?

Joshua Martinez17 MemberOP

12 messages
joined Jan 2011

#14 · Mar 4, 2011

Alright, here’s the full rundown on my system specs
http://img20.imageshack.us/i/infodl.png/

Anthony Kern43 Member

13 messages
joined Jun 2010

#15 · Mar 4, 2011

It’s actually pretty common for PowerPoint to act up and crash, especially if you’re trying to open an old presentation made in the 2003 version while also having 2007 installed—those different versions can bump heads and cause a total meltdown.

One thing I'd suggest checking is your desktop space. If your hard drive is feeling a bit cramped and you've only got a few gigabytes left, try moving some of those heavy files over to your C: drive or a different partition to give things some breathing room.

Another culprit for these crashes could be missing Service Packs for both your Office suite and Windows. You shouldn't run into this quite as often on Windows XP, but conflicts tend to pop up more frequently on Vista. That said, since you're running a modified version of Windows XP with Service Pack 3 that's been skinned to look like Windows 7, it sounds like the group that released that cracked version might not have done the best job with the build.

When you're working with a cracked installation, there's always a chance that some part of the software package is corrupted, which is likely why you're hitting these walls.
The most reliable fix is to just wipe it and start fresh. You should probably head into the Registry and clear out any old Office keys, as those lingering entries can sometimes cause more headaches. When you run the setup again, just select the specific programs you actually need. And don't forget to make sure you set Office to be available for all user accounts, rather than just being restricted to the specific account you're logged into at the time.

Let me know how everything turns out!

Joshua Martinez17 MemberOP

12 messages
joined Jan 2011

#16 · Mar 4, 2011

So, regarding my disk space on the C: drive—I've got about 465 GB total, and 60 GB is currently being used. As for whether it’s cracked or not, I just installed it from the 2007 disc
Can you tell me exactly which folder or file I need to hunt down for those keys? Also, should I wipe everything first before looking for that file, or just try finding it while the software is still installed?
The last time I did an installation, there wasn't even an option to choose between installing it on just this machine or spreading it across all the computers on the network.

Anthony Kern43 Member

13 messages
joined Jun 2010

#17 · Mar 4, 2011

Alright, let's get specific here... I need to know exactly how much of that 60GB is sitting right on your desktop. It doesn't really matter what the total capacity of your C: drive is; we only care about the files cluttering up the desktop itself. To make this easy, just highlight everything on your desktop, right-click on any one of those selected folders, and select "Properties." That will give you a neat little summary of the total size being used on your desktop.

Now for the second part regarding Microsoft Office. First, make sure you close out of all your Microsoft Office programs. Then, pull up your Task Manager and peek under the "Processes" tab to see if anything like an MS Access process is still hanging around in the background. If it is, end the task. Once you're sure everything is closed, go ahead and uninstall the software if you haven't already. After that, we need to dive into the Registry Editor.

The quickest way to get there is to hit Start > Run, type in regedit, and hit Enter.
Once you're in, navigate through the folders to find this specific path:

Registry \Software\Microsoft\Office\Office 2010\Registration

I can't say for certain what might happen next, but if I were in your shoes, I’d probably clear out the entire Office folder from the Registry Editor. However, to be safe, let's just start by deleting the Registration folder first. Once you've done that, give your computer a quick restart. After it boots back up, try running a standalone installation for just one program—say, Excel—to see if it actually functions correctly this time.

casualjackal21 Newcomer

7 messages
joined Mar 2011

#18 · Mar 4, 2011

Joshua Martinez17;31216309 said:I've been dealing with a persistent issue that I just can't seem to shake.
I have tried uninstalling and reinstalling my Microsoft Office suite—even downloading fresh installers from the web—but the same error keeps popping up every single time I try to launch an application.

Please select the option: "INSTALL FOR ALL USERS" 😁

Joshua Martinez17 MemberOP

12 messages
joined Jan 2011

#19 · Mar 5, 2011

Anthony Kern43 said:Alright... now tell me how much space you're actually using on your desktop out of those 60 gigs. It doesn't matter what's sitting on the C drive; we need to know about the desktop. Just highlight everything on your desktop, right-click any folder, and hit properties—that'll give you the total size of everything there.

The other part... regarding Office... close all your Microsoft Office programs first. Then, check Task Manager under processes to see if anything like MS Access is still hanging around in the background. If it's gone, fine... go ahead and uninstall if you haven't already. Once that's done, you'll need to get into the Registry Editor.

The fastest way is just hitting Start > Run, typing regedit, and hitting enter.
Navigate through this folder and look for this:

Registry \Software\Microsoft\Office\Office 2010\Registration

I honestly don't know what kind of headache you're in for... personally, I'd just wipe the whole Office folder from the Registry Editor, but to be safe, just delete the Registration folder for starters. Then reboot your PC and try installing just one thing, like Excel, to see if it actually works.

1.) On my desktop, I've got 2.06 GB and 338.61 MB. That's what showed up since it wouldn't let me select everything, so I just checked the properties for My Documents, Computer, and the Recycle Bin icons.
2.) Checked Task Manager—once I closed all the Microsoft Office programs, MS Access wasn't running anymore.
3.) I went into the Registry Editor, wiped the Office stuff, restarted, and tried installing Excel, but it's still acting up.

Elizabeth Wood37 Newcomer

3 messages
joined Mar 2011

#20 · Mar 5, 2011

Joshua Martinez17 said:This is what my Microsoft Office installation looks like based on these screenshots—just keep in mind the last image shows Office 2011.
http://img146.imageshack.us/g/22960258.png/
And even though I tried using the Administrative account instead of Dow Chemical this time around, it didn't change a thing; I'm still hitting the same wall.

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In this specific screenshot (http://img7.imageshack.us/i/68266382.png/), you need to select Full Installation...

and make sure to check the box for All Users... You actually missed capturing that step in your screenshots (you're missing one crucial part of the installation process)....☕
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Issues with Microsoft Office

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