#41 ·
Melissa Sanchez8 said:We could go down a rabbit hole talking about human psychology and how subjective everything is, but that’s a whole different conversation.
Sure, these aren't isolated incidents, but they're being generalized and turned into stereotypes, which just isn't right.
Look, if the majority of people are unhappy—if the consensus on a specific profession is that they perform their jobs poorly—then yes, we have to look at improving the way they work. There is something fundamentally broken in the approach to labor, patient care, and everything else. To put it simply: while foreign capital brought plenty of downsides to the American banking system, it did bring one redeeming quality: the polite teller behind the counter. Why do you think you get a smile from a lady in a white blouse with a name tag at Chase, but at some other institution (like a hospital reception desk, for instance), you're staring through a tiny window where you can barely see or hear anything? You practically have to bend in half just to communicate, only to be met by some grumpy clerk who snaps, "What do you want?" It's because that teller at the bank knows her job is on the line; she lives with the reality of her performance every day. That other person? They're untouchable. Let's not kid ourselves—at worst, they just get moved to a different department. As long as the fundamental approach doesn't change, and as long as there are people who don't just refuse to think, but act like they're invincible, nothing will ever change. And frankly, if I'm going to spend my entire life paying (and I pay a lot, since I make good money), I'd much rather be given a voucher so I can take my business wherever I want. Then you'll see all those smiles.