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Terrible nursing care: How do you deal with unprofessional staff?

Started by Harold Taylor3 · · 👁 6 views · 54 replies

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Participants Harold Taylor3Joseph King6silverhound11Edward Murphy4Daniel Watson7Anthony Taylor393William Sanchez80Joshua Hall4electricanglerMichael Miller39Eric Gray2Michelle EvansPatrick Cooper2Jeremy Fowler45Linda Castillo6Melissa Sanchez8James Brooks2silvertiger11rapidtinker12swiftcanyon64Matthew Peterson7
Michael Miller39 Michael Miller39 Member
35 messages
joined Jun 2003
#41 ·
Melissa Sanchez8 said:We could go down a rabbit hole talking about human psychology and how subjective everything is, but that’s a whole different conversation.
Sure, these aren't isolated incidents, but they're being generalized and turned into stereotypes, which just isn't right.

Look, if the majority of people are unhappy—if the consensus on a specific profession is that they perform their jobs poorly—then yes, we have to look at improving the way they work. There is something fundamentally broken in the approach to labor, patient care, and everything else. To put it simply: while foreign capital brought plenty of downsides to the American banking system, it did bring one redeeming quality: the polite teller behind the counter. Why do you think you get a smile from a lady in a white blouse with a name tag at Chase, but at some other institution (like a hospital reception desk, for instance), you're staring through a tiny window where you can barely see or hear anything? You practically have to bend in half just to communicate, only to be met by some grumpy clerk who snaps, "What do you want?" It's because that teller at the bank knows her job is on the line; she lives with the reality of her performance every day. That other person? They're untouchable. Let's not kid ourselves—at worst, they just get moved to a different department. As long as the fundamental approach doesn't change, and as long as there are people who don't just refuse to think, but act like they're invincible, nothing will ever change. And frankly, if I'm going to spend my entire life paying (and I pay a lot, since I make good money), I'd much rather be given a voucher so I can take my business wherever I want. Then you'll see all those smiles.
Joseph King6 Joseph King6 Member
18 messages
joined Aug 2011
#42 ·
Now, I feel like this whole discussion is veering off course... don't get me wrong, I’m bitter—but mostly about certain women in my own life who have done some truly, deeply ugly things to me. The mild cases, I’ve vented about here, but the real villains? Well, we all know who they are... the ones running their organizations...

Sure, there are plenty of nurses out there who are wonderful... absolutely... but the topic at hand is the appalling way some nursing staff treat their patients, so I think it’s fair to assume that’s where our focus should remain...
William Sanchez80 William Sanchez80 Newcomer
7 messages
joined Dec 2011
#43 ·
Look, Doc, you’re clearly running out of actual arguments—and honestly, regarding that title of yours, those credentials get audited every three years based on performance reviews anyway, so I seriously doubt you’d even keep the MD for long. Given the way you’re talking, I highly doubt you actually finished med school because you wanted to help people or because you give a damn about the Hippocratic Oath you took... if you even know what you recited back then. Did your dad just buy you the degree or something? Just asking... ;-)
Since hospital administrators can be from all sorts of different backgrounds these days, I could pretty much become your boss in no time—and if that happens, you better watch your step before I decide whether or not you're keeping your job 😁😁😁 And considering how you act on this forum, I'm betting you'll be the first one on my list 😁😁😁😁

@sunčice, unfortunately, there aren't any polls or grades for this stuff. Professors have to be re-evaluated, and plenty of other professions do too, at least from what I know. So, she missed a vein? Fine, whatever, maybe the woman was having an off day. It happens. But the fact that she REFUSED TO FIX THE MISTAKE, and instead went out of her way to harass the nurse—who we eventually had to talk into fixing it ourselves—well, I think that says everything you need to know.

It’s honestly pathetic how they protect each other; they're so insulated it's disgusting. You don't have to smile at me, but you DO have to do your job. Maybe not go above and beyond, but at least pull your weight. It's a miracle if someone stays brave and level-headed, but who actually is when they're sick? They are literally ruthless and show nothing but their worst sides. Sometimes I wonder if they even still give psychological exams during admissions at that medical school? They used to, but I'm not sure if they still do...
rapidtinker12 rapidtinker12 Newcomer
8 messages
joined Sep 2013
#44 ·
I personally haven't had any negative encounters with nurses.
Quite the opposite, actually; those I’ve crossed paths with—or even worked alongside for stretches over the last few years—have been genuinely decent, kind, and approachable.

However, my experiences with doctors... well, those have been a different story entirely. 😢
Now, I’m not going to go so far as to claim that every single physician out there is a total failure, lazy, or just plain incompetent.

It ought to be obvious to everyone here that unless you are actually walking in a nurse's shoes, you shouldn't be acting like an expert by suggesting "let's just fire her" over every minor hiccup.

The reality is that yes, there are some who are rude or lack basic humanity, but you simply cannot make broad generalizations based on those outliers.

Every profession has its share of difficult people. You see it with retail clerks, or at the DMV, or honestly, in every single line of work.

Besides, dealing with people is arguably one of the most taxing things a person can do. It’s often more exhausting than managing small children.

I’m not trying to defend anyone here (and I’d appreciate it if the agitators didn't jump down my throat immediately), but I will say it again—every job has those types.
Linda Castillo6 Linda Castillo6 Newcomer
5 messages
joined Dec 2011
#45 ·
silvertiger11 said:That is just the standard routine for anyone who went to a vocational school or lives out in the suburbs. It isn't some unique struggle specific to nursing students.

I used to roll out of bed at 5 AM, finish my internship by 1 PM, hit classes at 2 PM, and wouldn't walk through my front door until 10 PM. And look at me—I didn't turn into a complete psychopath.

Hey, good for you, really, but I’m just pointing out that it’s honestly not an easy way to live.
Michael Miller39 Michael Miller39 Member
35 messages
joined Jun 2003
#46 ·
Let’s just get one thing straight here—healthcare is funded by the payroll taxes we all pay out of our wages and other income.

So, as someone who actually contributes to this system, I honestly believe I have every right to demand an investigation into the conduct of employees when they aren't meeting basic standards.

Just because a closed-off system has been built where obvious violations of professional and workplace ethics are tolerated doesn't mean we should just sit back and accept them. It’s actually the exact opposite; it means we need to analyze what can be done to fix the mess.
William Sanchez80 William Sanchez80 Newcomer
7 messages
joined Dec 2011
#47 ·
Look, there’s a massive difference between working a retail counter and actually dealing with sick people—that's step one. And like swiftcanyon64 said, we’re the ones footing the bill here, which gives us every right to demand better! Remember how those professors absolutely lost their minds when they had to go through re-evaluations and actually prove their published research? Well, people finally realized those "untouchable" days are over. It’s the same deal for you guys... it's just a matter of time. Thank God for that :-)

And just to be clear—I never said every single nurse should be fired, so go back and read my posts. The two specific examples I brought up? They definitely deserve to be canned. But hey, I'm just venting on a forum, right? All the polling shows what Americans think about healthcare workers, and thanks for asking—people form those opinions based on what they actually experience. Personally, I’d be mortified to work in this field if that's how people viewed my profession. The fact that everyone here is just spitting venom and playing the victim instead of offering something constructive... well, that says everything about you.

One more thing—if these exact same situations happened in, say, investment banking or some other corporate setting, both of those women would have been fired on the spot. No question. I don't get why you all think you deserve special treatment or that you shouldn't have to ANSWER for your actions, even if it means facing a Court. Everyone has to answer for what they do. EVERYONE.

By the way, I actually know of a case where a patient was killed due to medical malpractice and the family won in Court. Believe it or not. Right here in the States. It was an uphill battle involving international experts, a mountain of cash, and heavy-hitting lawyers... but they won.
Melissa Sanchez8 Melissa Sanchez8 Active Member
65 messages
joined Mar 2015
#48 ·
Michael Miller39 said:Look, if the majority of people are unhappy—if the consensus on a specific profession is that they perform their jobs poorly—then yes, we have to look at improving the way they work. There is something fundamentally broken in the approach to labor, patient care, and everything else. To put it simply: while foreign capital brought plenty of downsides to the American banking system, it did bring one redeeming quality: the polite teller behind the counter. Why do you think you get a smile from a lady in a white blouse with a name tag at Chase, but at some other institution (like a hospital reception desk, for instance), you're staring through a tiny window where you can barely see or hear anything? You practically have to bend in half just to communicate, only to be met by some grumpy clerk who snaps, "What do you want?" It's because that teller at the bank knows her job is on the line; she lives with the reality of her performance every day. That other person? They're untouchable. Let's not kid ourselves—at worst, they just get moved to a different department. As long as the fundamental approach doesn't change, and as long as there are people who don't just refuse to think, but act like they're invincible, nothing will ever change. And frankly, if I'm going to spend my entire life paying (and I pay a lot, since I make good money), I'd much rather be given a voucher so I can take my business wherever I want. Then you'll see all those smiles.

I could say the exact same thing about the American education system. Most people are fed up with it. The way things are run just isn't right or high quality.

Apparently, I’ve been picking the wrong banks to visit. Not only do I get met with a sour face, but after waiting in line for 20 minutes, they actually shut my window because—and I'm quoting here—“they have some private business to attend to.”
Michael Miller39 Michael Miller39 Member
35 messages
joined Jun 2003
#49 ·
Melissa Sanchez8 said:I could say the exact same thing about the American education system. Most people are fed up with it. The way things are run just isn't right or high quality.

Apparently, I’ve been picking the wrong banks to visit. Not only do I get met with a sour face, but after waiting in line for 20 minutes, they actually shut my window because—and I'm quoting here—“they have some private business to attend to.”

Well, where exactly are you going? 😂 My crew is trained; they don't miss a beat.

I can't speak for the schools, but my own surveys have been great. 😍
Joshua Hall4 Joshua Hall4 Member
38 messages
joined Dec 2011
#50 ·
Melissa Sanchez8 said:You’ll end up just like the rest of us, and then those will be the only people who actually answer when you need something.

I already know exactly how they’ll respond and what tone they'll use. They'll tear me to pieces and make me regret the day I ever made that call. Honestly, I'd rather pass away than deal with someone treating me like that. Just read a few posts from people who have dealt with "blessed" medical staff, and you'll get a much clearer picture. ☕
Melissa Sanchez8 Melissa Sanchez8 Active Member
65 messages
joined Mar 2015
#51 ·
Michael Miller39 said:Well, where exactly are you going? 😂 My crew is trained; they don't miss a beat.

I can't speak for the schools, but my own surveys have been great. 😍

This is a bit off-topic, I guess, but it wasn't funny when she did that—and it wasn't just a one-off, either, it's happened to me a few times now—because I actually had to get to work. I was so stunned I didn't even think to complain to anyone about it.
My first thought was just, "Oh well, if I have to..."

OT: I always figured there’d be someone somewhere doing a subpar job, but it looks like I’m just way too easygoing compared to some people...
Harold Taylor3 Harold Taylor3 NewcomerOP
9 messages
joined Jan 2012
#52 ·
This thread is taking a strange turn; it seems like nurses and technicians are starting to show up because they recognize themselves in these descriptions.

Someone asked me here how I could possibly know my grandmother was in such a terrible state.
Well, it’s because I have eyes and a brain, and because when I went to pick her up, my grandmother was covered in feces—and so was the bedsheet.

I can't shake this growing feeling that nurses who behave so inhumanely should be forced to face public scrutiny, report directly to the hospital administrator, notify every superior in the chain of command, and speak out as loudly as possible about this systemic issue in our society.

Are we really expected to feel sorry for them just because they're doing their jobs? It’s nonsense. If they don't like it, they should quit. There are plenty of harder, more demanding jobs out there where men and women work in damp, freezing conditions on an assembly line... not to mention the millions of people struggling with unemployment.

I know people who lost limbs—an arm, a leg, or both legs—in combat, and people whose entire families were murdered, yet they aren't psychopaths; they just walk through life with dignity.
Nothing, absolutely nothing, can justify the disgrace, the arrogance, and the sheer lack of humanity displayed by certain nurses.

As far as I am concerned, I certainly won't bury my head in the sand. Fortunately, people aren't living in fear anymore; we all have a right to speak up and file complaints against disgraceful behavior. Besides, there are forums where one can openly discuss this topic.
swiftcanyon64 swiftcanyon64 Member
11 messages
joined Nov 2011
#53 ·

Harold Taylor3 said:This thread is taking a strange turn; it seems like nurses and technicians are starting to show up because they recognize themselves in these descriptions.

Someone asked me here how I could possibly know my grandmother was in such a terrible state.
Well, it’s because I have eyes and a brain, and because when I went to pick her up, my grandmother was covered in feces—and so was the bedsheet.

I can't shake this growing feeling that nurses who behave so inhumanely should be forced to face public scrutiny, report directly to the hospital administrator, notify every superior in the chain of command, and speak out as loudly as possible about this systemic issue in our society.

Are we really expected to feel sorry for them just because they're doing their jobs? It’s nonsense. If they don't like it, they should quit. There are plenty of harder, more demanding jobs out there where men and women work in damp, freezing conditions on an assembly line... not to mention the millions of people struggling with unemployment.

I know people who lost limbs—an arm, a leg, or both legs—in combat, and people whose entire families were murdered, yet they aren't psychopaths; they just walk through life with dignity.
Nothing, absolutely nothing, can justify the disgrace, the arrogance, and the sheer lack of humanity displayed by certain nurses.

As far as I am concerned, I certainly won't bury my head in the sand. Fortunately, people aren't living in fear anymore; we all have a right to speak up and file complaints against disgraceful behavior. Besides, there are forums where one can openly discuss this topic.

I honestly think a huge chunk of the issue stems from right there. In this country, people tend to be pretty passive. Everyone just sits back and watches things happen instead of actually stepping up. If people were being held accountable and reported for their actions every single time they stepped out of line, I bet you a dime they’d start watching how they behave a lot more closely.☕
Harold Taylor3 Harold Taylor3 NewcomerOP
9 messages
joined Jan 2012
#54 ·
swiftcanyon64 said:I honestly think a huge chunk of the issue stems from right there. In this country, people tend to be pretty passive. Everyone just sits back and watches things happen instead of actually stepping up. If people were being held accountable and reported for their actions every single time they stepped out of line, I bet you a dime they’d start watching how they behave a lot more closely.☕

Absolutely!
I couldn't agree more.

It is particularly nauseating to witness how some individuals suddenly shift their demeanor once they realize a patient is related to someone influential.
To me, personally, that is low, ugly, and entirely unethical.

Not all nurses are inhumane, of course. There are decent people out there who genuinely want to help and possess the skills to do so. Often, it would be enough if they simply performed their duties... nothing more.
Matthew Peterson7 Matthew Peterson7 Newcomer
2 messages
joined Dec 2011
#55 ·
I've unfortunately spent most of the last two years bouncing between different hospitals,
and I really have to side with those people who complain about how nurses
treat their patients. I've tried adjusting my own approach a few times—I'll walk in being polite and smiling, only to get met with rudeness and an attitude. Then I think, okay, maybe I should just act like them? So I go in acting cold and arrogant, and then we end up in a massive blowout🤣or I try to stay indifferent, but they throw me off balance so much that I’m stuck feeling frustrated all day long... I just can't seem to find any common ground with them.🙂
If these were women working at a Chase bank, I wouldn't care, but we're talking about human lives here.
I’m specifically thinking of those cases where a patient is immobile and completely unable to care for themselves; some of these staff members have become so numb to human suffering that they've gone totally silent.
Once I realized that being nice wasn't getting me anywhere, I decided to pull out a classic American tactic and called a contact of mine... and suddenly, the whole vibe shifted.🙄
But look, I don't want to be unfair. Not everyone is like that, and I definitely want to remember the ones who were actually friendly, kind, and understanding. Unfortunately, those people only make up about 10% of what I've experienced.

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