Donna Bennett5
Newcomer
4 messages
joined Mar 2013
Today I visited the local county clerk's office to hand over my payment receipts, and even though I had already settled everything, I still had to trek down to my bank just to demand they stamp and sign my transaction records. The tellers there gave me such a bewildered look, insisting that the digital receipt should be more than sufficient without any physical stamps, but eventually, they complied...
To get to the heart of whose fault this actually is, the response from the clerk was essentially this: "We have no way of verifying if you paid the municipal court directly, and since they haven't sent us confirmation of your payment, we can't see it on our end. You really should have brought the original slips to show us that it was paid to the specific account number they use." In other words, the funds were supposed to hit their specific operating account...
So, I countered by saying, "Excuse me, ma'am, how am I supposed to pay into an account number I'm seeing for the first time today? These official forms clearly list one account, not the one you're mentioning now. Am I expected to just intuitively know your internal banking details?" When I asked why I was required to bring these slips in for manual inspection—considering nothing in the court order or any legal notice mentioned such a requirement—she simply replied, "Well, we've had similar issues before, so we just do it this way. I don't know what else to tell you."
Then, almost as I was walking out of the room, she suddenly mentions she isn't sure what to do about the $67 processing fee that was supposed to be paid alongside the fine to cover collection costs!?!?!
I just stared at her, completely stunned, and asked, "Now you tell me who the irrational one is here. I am not responsible for your systemic errors or your lack of an integrated database, yet somehow I am being held liable for these collection fees." She then informed me that she would consult with her supervisor tomorrow to see if they could waive it, but if not, I would be forced to pay regardless. UNBELIEVABLE!!!
I also felt compelled to ask why I hadn't received a single warning or courtesy notice before they showed up with a formal judgment. To that, she claimed they had mailed everything to my house, but the mail was returned to sender. She even pulled out an envelope showing that the USPS carrier had left two notices claiming I wasn't home to receive the mail...
I told her straight up that I never saw a single notice, especially since I receive all my other mail without issue. It makes zero sense to suggest I was ignoring them; if I were trying to dodge a fine, it wouldn't make any sense to pay it two months late instead of just handling it immediately when it first arrived...
So now I am turning to you all for advice: what should I do if this lady calls me tomorrow and says they are mailing a bill for those fees to my house, regardless of whether they voided the actual fine? (Technically, they haven't even sent the notice to my employer yet, as I picked up my mail from the office on Friday afternoon). How does one resolve this kind of bureaucratic nightmare where citizens are essentially being extorted due to someone else's negligence or incompetence???
Any guidance at all would be greatly appreciated, as I find myself navigating this mess for the very first time in my 38 years...