Hey there!
I read online that shipments from China usually take about a month. In my case, that would be a dream, but clearly, luck isn't on my side.
On November 26, 2017, I ordered this tiny Bluetooth portable speaker—supposedly had great 😁 specs—for $35 plus $6 shipping. Total was $41 via Wish. Paid everything upfront with my Visa debit card, and it was all 👍 smooth.
Tracking looked perfect. Payment, processing, shipping... everything went fine. It traveled for a month before hitting New York City, sat there for two days, and finally arrived in my city on December 28, 2017.
Same day, I get this weird notice from USPS Customs saying they received an unidentified package with no price listed. They demand I send documentation or an online screenshot that clearly identifies the product and its cost.
That same day, I sent them an email—including the specific PCP number in the subject line and attachments—with PDFs of the product page showing the description, price, and transaction details, just like they asked. Plus, I threw in some extra screenshots for good measure.
Got the usual automated reply, then boom—the holidays hit. Christmas, New Year’s, all those days off. I figured, whatever, no news is probably good news, right?
Then, on January 4, 2018, I get a response saying they can't open or read my attachments and tells me to resend them.
Great, just my luck. More headaches. Maybe I messed up by attaching the files in some stupid way they couldn't handle. So, I quickly whipped up a new reply, made sure everything was perfect, and attached the files properly this time using the little paperclip icon. Sent it off that same day, Jan 4th.
Nothing since. It's been seven days. I guess they managed to open the files or whatever. But now I'm wondering why the tracking hasn't moved. It still says the package is held at customs because of the missing price—the exact same status it's had since it arrived on Dec 28th.
The worst part? For the last two days, I've been calling their info lines to see if everything is okay, but it's useless. All three lines are busy during business hours, and after 3 PM, it's just ringing endlessly—probably everyone's home frying eggs. I tried about ten different numbers hoping to get transferred or find out where the holdup is, but nothing.
I even sent an inquiry email, but total silence.
I get that they're holding it to verify the price for sales tax, but I don't get it. Am I really expected to drive 300 miles to the big city for a speaker when nothing is moving? Has anyone else dealt with this? We're talking about a 600-gram item worth $99. Am I supposed to drive to the city and spend $100 on tolls and $400 on gas just to check on it, only to end up paying $400 for the whole thing? What am I even supposed to do?
God, how they manage to overcomplicate things is unreal 🤦.
Any smart 🤔
advice?