Issues with Google Drive

To the address: email@gmail.com I received an email that said the following:

"Your tajitaj@gmail.com personal account hasn't been used in two years and is currently frozen. Your files are still there, but your Google Drive and all files saved to that account—which uses 'Helvetica', wf_segoe-ui_semibold, 'Segoe UI', 'Helvetica', Arial, sans-serif; ">—will be deleted on 08/03/2022 or after that date if you don't sign in to Google Drive to reactivate it.

Learn more about what it means for an account to be frozen.

Note: this message only applies to your personal Google Drive account. This message does not affect any corporate or educational Google Drive accounts you might also have."

At the very end of the email, there is a blue button to reactivate the account.

The whole thing feels a bit suspicious to me, so I really don't intend on clicking anything. I actually use this Gmail account every single day, so it definitely isn't true that it hasn't been used in two years. Still, I suppose I am a little worried about potentially losing everything on my Google account, so I was hoping someone might offer some advice or help.

PS. This is actually the first time I've even heard of Google Drive, and I wasn't even aware that I had one. I guess I wonder if I even need it? If the email happens to be legitimate, I suppose I'll click it since it shouldn't cost me anything (hopefully). 🤷

Don't even bother clicking that link; just log in directly through the Google Drive site instead.

ironcyclist58 said:
I wouldn't recommend clicking that link; it might be safer to just log in directly through the official Google Drive site.

I was wondering, though, if I'll end up having to pay for anything? I noticed some different pricing tiers listed on their website.

I got a totally identical email like that years ago. I’ve never even touched Google Drive—it was just some random cloud service or sync tool I used to dump my files online once in a while—so I just wiped everything related to Google Drive off my Windows 10 machine.

Forgive me if this comes across as a bit of a silly question—I just want to be absolutely certain—but does that Google Drive have anything at all to do with my Google Drive? I suppose I’m just worried that if I mess with one, it might somehow trigger a deletion of my photos and documents over on the other. I'd hate to accidentally lose anything, 🤷

Nah, they aren't even related, and there's no way it’s going to delete anything from Google Drive either. It basically just sits there in standby mode until you actually wake it up.

I’m having a nightmare with this thing. I’ve been using it for years to back up data from Synapse, but they must have pushed an update because the new interface is useless. I can't upload anything, and my files have completely vanished!
I’ve been searching everywhere for a support email, but I’m getting nowhere. Does anyone know how to actually get a hold of them?div>

lonebear14 said:
I’m having a hell of a time with this crap. I’ve been using it for a few years now to back up everything from my Synapse setup, but it looks like they pushed some update on me. Now there's a brand-new interface, and predictably, I can't upload a single thing. To make matters worse, I can't find my files anywhere. Where did they go?

I feel like I’m just running in circles here. I've been hunting through their site for ages hoping to stumble upon an actual email address for technical support, but so far, nothing. Does anyone actually know how to get a hold of them?

I typed "Microsoft US contact" into Google and this popped up:
If you're looking to get a hold of Microsoft support, here's the direct link to their contact page: https://www.microsoft.com/en-us/contact.aspx