Issues with my Epson printer

help me out here!! I just picked up some third-party ink cartridges for my printer and everything seems totally fine except for the cyan... it keeps telling me it's empty when it clearly isn't. anyone have any idea what the deal is?

Frank Anderson90 said:Help!! I just picked up some third-party ink cartridges for my printer, and everything seems fine except for the cyan... it keeps telling me it's empty. Anyone know what might be causing this?

What brand is on the label of those generics, if you don't mind me asking?

rustysurfer79 said:If you don't mind me asking, what kind of label are we looking at for the replacements?

Printrite

Frank Anderson90 said:Printrite

So, now we know exactly where to look for >>after-sales support.

If you've got the printer right there and they're telling you to swap out the cartridge, it's pretty obvious the one they sold you is a dud.

It would be like if the box had a Hummingbird label or some other brand on it. And if the printer is still under warranty, it shouldn't cost you a dime.

Or just ask for your money back.

rustysurfer79 said:So basically, we finally figured out where you need to hunt for >>after-sales support.

If you've got the printer right there and they're telling you to swap out the cartridge, it's pretty obvious the one they sold you is just a dud.

It would be like if the label on the cartridge said Hummingbird or some other brand name. And if the printer itself isn't acting up, it shouldn't cost you a single cent to fix this.

Honestly, just demand your money back.

I went through the whole thing, swapped the ink color, and still... nothing. Man, I don't even know what the hell is wrong with this thing.

Frank Anderson90 said:He went back, had them change the color, and still... honestly, I have no clue what his deal is.

Did they at least give you your money back?

rustysurfer79 said:Did they at least give you your money back?

Nah, they didn't... I tried asking for an exchange, but when I got home and checked it again, it was the exact same deal... just as empty as before... It’s weird because I picked up the other three colors from them and those were totally fine, but this blue one is just a dud... I don't get it.

Frank Anderson90 said:Nah, they didn't... I just asked them to swap it out... got home and it was the exact same thing... still showing up empty... the other three colors I grabbed from them are totally fine... it's just this blue one... I don't get it...

But did you actually reach out to >> Support after the sale?

Sounds like you were only dealing with >Support before you bought it.

Look, those are two totally different things.