Patrick Harris91 said:I don't know... I mean, if the title actually makes it clear what we're dealing with here, then anyone else running into this exact same headache might as well just head over to that specific thread and take a look. It's right there.🤷
I mean, I could certainly do that... but there’s a catch. The main issue is that threads on the help desk have such a short shelf life—you solve a problem, it stays relevant for maybe a few days, and then it just sinks into the abyss. On top of that, you’ve got the reality that most users won't touch the search bar with a ten-foot pole. They don't want to put in the effort to scroll through two or three pages of posts to see if someone else already dealt with their specific headache, so we end up with these "duplicate" threads popping up constantly. I totally get where you're coming from—it sounds great on paper—but based on how people actually behave online, I really don't see this changing much. Fine, I'll slap "Resolved" in the subject line if that's what it takes, but I'm keeping my right to be skeptical about whether this actually accomplishes anything. 🙂
Patrick Harris91 said:Look, I never actually said the thread *had* to be deleted once things were settled—I mean, that’s a bit extreme, isn't it? It could just be locked down or moved to an archive folder or something else entirely... just keeping the peace without nuking the whole conversation.
Look, regarding the whole deletion situation—we’ve already covered this—we’re only talking about nuking those "help me" threads and that other nonsense. Everything else stays exactly where it is. We aren't deleting or locking regular discussions; the only thing getting locked will be threads that have gone totally dormant for a long stretch. That's the deal.
