#1 ·
I have a PC that is roughly a year old.
The specs are:
- 400W PSU, Office Series LC500-12, ATX v2.31, 120mm fan, PFC
- Intel Core i3 6100 3.70GHz Socket 1151 CPU
- industrial Voyager 2 case
- MSI H110 Socket 1151 Motherboard P/N: H110M_PRO-VD
- 1x8GB DDR4 2133 MHz Kingmax RAM
- 240GB AMD Radeon R3 2.5'' SATA III SSD
- Toshiba 1TB SATA 3.5'' HDD
- DVD-RW
After a standard shutdown and normal usage, the following occurred:
Upon the next boot, all the usual sounds occur (specifically, I can hear the DVD drive spinning), all the fans spin up, the motherboard LEDs are lit, and the power cable to the SSD shows light,...
What isn't working is:
The keyboard and mouse combo from Logitech (not even a single light comes on),
The monitor (absolutely no signal detected),
The Ethernet port on the motherboard has no link lights,
The Power button light won't turn on,
The Reset button doesn't function either...
It shuts down if I hold the Power button down (admittedly, it occasionally boots up on its own without me touching anything 😢)
During startup, there were no motherboard beep codes or alarm sounds.
Here is what I have attempted (aside from sighing deeply at my own helplessness):
- Cleaned the contacts and tried moving the RAM stick to a different slot—nothing;
- Tried swapping out the SATA cable for the SSD—nothing;
- Tried plugging the SSD into a different SATA connector—nothing;
- Disconnected everything except the SSD—nothing;
- Cleaned the CPU fan and reapplied thermal paste—nothing;
- Threw in an old PCIe graphics card—nothing;
- Attempted to boot with only the HDD connected—nothing;
- Attempted to boot with only the HDD connected, removing the SSD—nothing;
I can't figure out what the culprit is. Everything is still under warranty, but I am stuck on what specifically to file a claim for.
It seems likely that the motherboard is the issue, considering the voltage is reaching it, yet there are no link lights on the network port and no POST beep codes to indicate any other specific hardware failure...
Can anyone suggest what else I should try, given that I don't have any spare parts lying around to test and pinpoint the exact failure?
The only thing left might be testing a different power supply, but I still need to see if I can find one... I don't have anything else, no spare 1151 processor, no extra motherboard, no DDR4 RAM... ugh.
So, yeah.
The specs are:
- 400W PSU, Office Series LC500-12, ATX v2.31, 120mm fan, PFC
- Intel Core i3 6100 3.70GHz Socket 1151 CPU
- industrial Voyager 2 case
- MSI H110 Socket 1151 Motherboard P/N: H110M_PRO-VD
- 1x8GB DDR4 2133 MHz Kingmax RAM
- 240GB AMD Radeon R3 2.5'' SATA III SSD
- Toshiba 1TB SATA 3.5'' HDD
- DVD-RW
After a standard shutdown and normal usage, the following occurred:
Upon the next boot, all the usual sounds occur (specifically, I can hear the DVD drive spinning), all the fans spin up, the motherboard LEDs are lit, and the power cable to the SSD shows light,...
What isn't working is:
The keyboard and mouse combo from Logitech (not even a single light comes on),
The monitor (absolutely no signal detected),
The Ethernet port on the motherboard has no link lights,
The Power button light won't turn on,
The Reset button doesn't function either...
It shuts down if I hold the Power button down (admittedly, it occasionally boots up on its own without me touching anything 😢)
During startup, there were no motherboard beep codes or alarm sounds.
Here is what I have attempted (aside from sighing deeply at my own helplessness):
- Cleaned the contacts and tried moving the RAM stick to a different slot—nothing;
- Tried swapping out the SATA cable for the SSD—nothing;
- Tried plugging the SSD into a different SATA connector—nothing;
- Disconnected everything except the SSD—nothing;
- Cleaned the CPU fan and reapplied thermal paste—nothing;
- Threw in an old PCIe graphics card—nothing;
- Attempted to boot with only the HDD connected—nothing;
- Attempted to boot with only the HDD connected, removing the SSD—nothing;
I can't figure out what the culprit is. Everything is still under warranty, but I am stuck on what specifically to file a claim for.
It seems likely that the motherboard is the issue, considering the voltage is reaching it, yet there are no link lights on the network port and no POST beep codes to indicate any other specific hardware failure...
Can anyone suggest what else I should try, given that I don't have any spare parts lying around to test and pinpoint the exact failure?
The only thing left might be testing a different power supply, but I still need to see if I can find one... I don't have anything else, no spare 1151 processor, no extra motherboard, no DDR4 RAM... ugh.
So, yeah.