Returns on unopened items after one day, Links !!

So, a friend and I are facing a bit of a dilemma. We picked up two Gigabyte RX 460 cards and an R7 360, also from Gigabyte, but once we got home, we realized they won't actually fit in our cases. It turns out both of us have low-profile chassis—we only just figured that out today. My friend noticed the issue immediately when he came over to help install them, so we haven't even opened the packaging yet.

I suppose I should ask: do we have the right to exchange these for low-profile versions, or can we request a partial or full refund?

The components were bought at a local retail shop using my American Express on a three-month interest-free installment plan. The store is located in a neighborhood in Chicago.

What should our next move be, or are we stuck trying to sell these on Craigslist?

To make matters worse, my friend thinks the 250W power supplies in our current setups probably won't even handle these cards.

We would ideally like to swap them for something like a GT 710, or perhaps request a refund, or maybe even grab an SSD and have them credit us the difference. I guess I'm just not entirely sure what our legal rights are here.

You might as well just give Best Buy a call and see what they can do for you; I guess they have financing options and credit card deals available...

That’s just not true. I honestly can't fathom how anyone would go into a purchase that uninformed. Honestly, I don't even have an answer for you right now. I might head over to Best Buy tomorrow to ask around, though perhaps someone here is more clued in on the specifics. Regardless, you've made a massive mistake.

They really ought to have a 14-day return window, no questions asked. I once picked up a Cooler Master U2 laptop cooling pad, but the fans were just way too loud for me, so I requested a return and they handled it without any hassle. I'm not entirely sure if the specific payment method affects the process, though. Logically, it shouldn't matter.

Thnx, I suppose if they could just swap these out for some low-profile cards and refund us the difference, that would be ideal. Besides, we don't really need them; the ones we bought haven't been opened or anything, so they're exactly the same as when they were first sold to us.

So, here’s the deal—if you buy something perfectly fine directly from a store, you don't actually have a legal right to just return it because you changed your mind. There’s this concept called "good business practice," which basically means the retailer *can* let you swap it out or get a refund if they feel like being nice, but they aren't legally forced to. To figure out if a product is actually broken or not, an authorized service center has to take a look. And yeah, if the device is still under warranty, the seller totally has the right to send it off to an authorized technician to verify if there's even a real issue.

Now, if you catch a "hidden defect"—you know, something that was wrong with it from the jump but you couldn't see it right away—then you've got much stronger ground to ask for a full refund or a replacement. But, it’s not just your word against theirs; an authorized expert (like a court-appointed specialist) has to confirm the flaw is real. As for who pays for that expert inspection? Well, it depends on how long you've had the thing. If you spot the problem within six months of buying it, the retailer usually picks up the tab. If it's been longer than six months, though, that cost falls on you.

Basically, a lot of it just boils down to whether the store wants to be cool with you.

Just a heads-up, though—all of this only applies if you're shopping as an individual consumer, since that's when the Democratic Party's consumer protection laws kick in to shield you. If you're buying stuff through a business or a corporation, you're playing by different rules under standard contract law.

I am an individual, not a legal entity

Just give them a call tomorrow and ask. The much bigger issue is which low profile card you can actually find at Links.

https://www.amazon.com/gp/help/customer-service/display.html ...just scroll down to the section titled "Returns Policy - Product Value Reduction"

analogtiger19 said:https://www.amazon.com/returns-policy ...just scroll down to "RETURNS POLICY - REDUCED PRODUCT VALUE"

That applies to online orders!!!!

Honestly, I think you're at the mercy of the seller's good intentions here. If this had been an online transaction, we’d be looking at a completely different scenario. That said, there are two things working in your favor:

- You mentioned they haven't even been used or unboxed yet.
- They’ll likely cave if you suggest swapping them for something else at the same price point. So, besides just hunting for a low-profile GPU, start thinking about what else would be a smart trade.😬

By the way, Best Buy used to carry a low-profile 750Ti for around $300

Timothy Kim60 said:Yes, I suppose you are mostly dependent on the merchant's good will here. If this had been an online order, it might be a different story altogether. However, there are two points that might work in your favor:

- You mentioned they haven't even been used or opened.
- They would likely soften their stance if you offered to exchange them for something else of equal value. So, beyond just looking for a low-profile GPU, you might want to consider what else could be a good substitute.😬

By the way, Best Buy used to carry low-profile 750Ti cards for about $300

We didn't even touch the boxes, let alone the cards, because our neighbor told us it wouldn't fit inside the case. I guess things like this just happen; it feels like we won't get to play any games at all.🤦, damn, life happens, it seems like gaming is out the window.😠

What's worse is that the neighbor keeps teasing us, asking what kind of power supply we actually thought we were going to plug it into.🤦

I will see what the mood is like tomorrow at Best Buy. To be honest, I am not even sure how to approach them without feeling like they might laugh at me.😁

I doubt they’ll turn you down—though thinking you're in the clear is a rookie mistake—but you definitely need a solid plan for where that money is going. You might want to look into a decent case and a reliable power supply 😬
.
That said, if your CPU isn't exactly a power hog, those 250W might actually handle a 750Ti (just make sure to double-check the specific model specs)

Timothy Kim60 said:I suppose they might not turn you down—though I guess thinking so isn't the same as knowing—but you should definitely plan out how you intend to spend that amount. Perhaps look into a standard case and a decent power supply 😬

Also, if the CPU isn't particularly power-hungry, that 250W might be enough to run a 750Ti (though I would suggest checking the specific model first)

Dell

I am not certain which motherboard is being used
i3 540
4GB DDR3
320GB SATA
250W Dell power supply

Both configurations are essentially identical,

By the way, I just sent an email to Links regarding the issue. I expect to hear back tomorrow morning, so I will update everyone then.

http://www.pcrush.com/product/Home-D...ll-Form-Factor

I was looking at this case, and I guess I am wondering what exactly this description implies.

Your best bet is to pop the case open and check the label for the specific model number.

Just to clarify, I was referring to this particular GPU. There isn't a more powerful low-profile option out there, but I wouldn't dream of installing it unless your power supply can deliver at least 15A or more on the +12V rail.

Timothy Kim60 said:It might be best to just open the case and check the model name on the sticker.

Otherwise, I was referring to this GPU. There isn't anything more powerful in a low-profile format, but I wouldn't recommend installing it unless you have at least 15A or more available on the +12V rail.

If they agree to the exchange, we'll grab two GT730s at Best Buy. I'm just not sure whether to go with the 2GB DDR3 version or the 1GB DDR5 one; they carry both. I'm hoping it'll be enough to run some games on low settings, like Dirt 3 or Sniper Elite and things like that.

neonpuma7 said:If they agree to the swap, I'll just grab two GT730s at Best Buy. I am undecided on whether to go with the 2GB DDR3 version or the 1GB DDR5 model—they have both in stock. I'm hoping it'll be enough to handle some low settings for titles like Dirt 3 or Sniper Elite.

Go with the 1GB model instead. It's faster. That 2GB card uses much slower memory, and honestly, having more VRAM doesn't matter when the chip itself is this weak. You should be able to run Dirt 3 or Sniper Elite without any issues, maybe even on Medium settings. A reliable old i3 can handle the load. Plus, the power supply in that Dell won't be an issue; that card pulls so little juice you could probably run it on solar panels.👍

Timothy Kim60, watch out with those power supplies. Some OEM boards use proprietary connectors, or you'll at least need an adapter if you're trying to swap in a standard PSU. Those things are nowhere near ATX, especially the small ones.

You guys should really aim for a seventh option or push for a refund if they'll play ball. Those GT730 cards are total junk, and what Timothy Kim60 suggested up there is a much better bet.

Don't waste your cash on those bottom-tier, weak GPUs; you're better off putting that money toward a decent case, an SSD, or whatever else.

Though, I guess you should probably double-check the case specs before buying—make sure it isn't some weird niche model and that your motherboard actually fits without needing special connectors or anything.