#1 ·
Hey everyone,
Not sure if this is the right spot for this kind of vent, but I’m dealing with a massive headache and I’m trying to find the path of least resistance to fix it.
So, I’ve been wearing glasses for about a decade now (+0.75), and since my vision has taken a bit of a dip lately, I finally decided it was time for an upgrade.
After bouncing around a few different eye doctors and getting checked out, they clocked my prescription at +0.75 for distance and +2.00 for reading (no astigmatism or anything else).
After the usual nightmare of hunting for frames—won't bore you with the details—I settled on a shop that carries Sony lenses, and the frames were actually decent. Since I have a dual prescription, I went for high-end, fully customized progressive lenses. I also ordered a standard pair just for driving. The cost wasn't exactly a steal, but I got the lenses $1333 and the frames $233 at a discount.
The shop owner was actually really sweet and professional, so she suggested I go back in for a secondary exam with their in-house optometrist.
I did that, and while the base numbers stayed the same, the doctor added some cylinder corrections I’ve never needed before. Honestly, I saw perfectly fine with my old glasses, but the whole exam felt... off. A bit disorganized. When it came time to read with my left eye, I asked her to give me a second to let my eye adjust since it had been covered, but after maybe ten seconds, she was already shoving a lens in front of my eye. I can't even remember if the test was successful because everything was such a blur of "try this, how about this?" Anyway, I get back to the counter, and she tells me they're taking my measurements and ordering everything exactly as prescribed.
The progressives take about two weeks, but the single-vision ones should be ready in three days.
Fast forward three days: they call me to pick up the single-vision pair. I show up feeling pretty good about it, but the second I put them on, it felt like someone hit me in the skull. Everything was swimming, and my vision actually seemed worse. The optician just gave me the classic line: "You just need to get used to them." A couple of days later, I called him back. I told him straight up: I can't wear these. They make me feel sick, and I'm still sticking to my old pair because I clearly don't have astigmatism. He told me to come in Monday so he can "see what's going on" and re-check the prescription. When I asked if he could call the manufacturer to halt the order on the expensive progressives so we could strip out those cylinders, he basically told me it's too late—they're already made. When I asked if I'd be out even more money for new lenses, he just gave me a non-answer, saying he wouldn't know until I showed up. I can already see where this is going—just a long, drawn-out tug-of-war.
I'm looking for anyone who's dealt with this mess. Does it make sense to dig my heels in and demand the correct lenses (even if I have to pay a small fee), or am I just stuck with this? Is it my fault for not catching the mistake during the exam? Because right now, it feels like throwing money down a drain.
To be fair, I don't blame the optician personally; he's just following whatever the doctor wrote down.
Do I actually have any ground to stand on when asking for the right lenses?
Can consumer protection laws even touch a situation like this?
I haven't slept in three days worrying about this. Any advice would be huge.
Thanks in advance, and sorry if this is the wrong sub for this kind of thing.
Not sure if this is the right spot for this kind of vent, but I’m dealing with a massive headache and I’m trying to find the path of least resistance to fix it.
So, I’ve been wearing glasses for about a decade now (+0.75), and since my vision has taken a bit of a dip lately, I finally decided it was time for an upgrade.
After bouncing around a few different eye doctors and getting checked out, they clocked my prescription at +0.75 for distance and +2.00 for reading (no astigmatism or anything else).
After the usual nightmare of hunting for frames—won't bore you with the details—I settled on a shop that carries Sony lenses, and the frames were actually decent. Since I have a dual prescription, I went for high-end, fully customized progressive lenses. I also ordered a standard pair just for driving. The cost wasn't exactly a steal, but I got the lenses $1333 and the frames $233 at a discount.
The shop owner was actually really sweet and professional, so she suggested I go back in for a secondary exam with their in-house optometrist.
I did that, and while the base numbers stayed the same, the doctor added some cylinder corrections I’ve never needed before. Honestly, I saw perfectly fine with my old glasses, but the whole exam felt... off. A bit disorganized. When it came time to read with my left eye, I asked her to give me a second to let my eye adjust since it had been covered, but after maybe ten seconds, she was already shoving a lens in front of my eye. I can't even remember if the test was successful because everything was such a blur of "try this, how about this?" Anyway, I get back to the counter, and she tells me they're taking my measurements and ordering everything exactly as prescribed.
The progressives take about two weeks, but the single-vision ones should be ready in three days.
Fast forward three days: they call me to pick up the single-vision pair. I show up feeling pretty good about it, but the second I put them on, it felt like someone hit me in the skull. Everything was swimming, and my vision actually seemed worse. The optician just gave me the classic line: "You just need to get used to them." A couple of days later, I called him back. I told him straight up: I can't wear these. They make me feel sick, and I'm still sticking to my old pair because I clearly don't have astigmatism. He told me to come in Monday so he can "see what's going on" and re-check the prescription. When I asked if he could call the manufacturer to halt the order on the expensive progressives so we could strip out those cylinders, he basically told me it's too late—they're already made. When I asked if I'd be out even more money for new lenses, he just gave me a non-answer, saying he wouldn't know until I showed up. I can already see where this is going—just a long, drawn-out tug-of-war.
I'm looking for anyone who's dealt with this mess. Does it make sense to dig my heels in and demand the correct lenses (even if I have to pay a small fee), or am I just stuck with this? Is it my fault for not catching the mistake during the exam? Because right now, it feels like throwing money down a drain.
To be fair, I don't blame the optician personally; he's just following whatever the doctor wrote down.
Do I actually have any ground to stand on when asking for the right lenses?
Can consumer protection laws even touch a situation like this?
I haven't slept in three days worrying about this. Any advice would be huge.
Thanks in advance, and sorry if this is the wrong sub for this kind of thing.