gentlescout30
Newcomer
7 messages
joined Jul 2009
I would really appreciate some advice from anyone with more experience in this area 🙂
To give you some context, I’ve been a personal customer at JPMorgan Chase for seven years, and for the last year, I’ve also been using them for my business. As a personal client, I was mostly satisfied, but ever since I became an entrepreneur and started using their business services, it has been nothing but a headache! Honestly, their Bank of America service is a disaster. In my city, there are only two branches that even offer the Bank of America business suite, and in those two locations, the staff is never available. They are either on break, at a seminar, or simply nowhere to be found when you need them. I won't even mention how many times I’ve driven all the way there just to find the office empty and have to turn around without getting anything done. It is an absolute waste of my time, and I don't have much of it to spare 🙄 On top of that, whenever I actually managed to catch someone, every single request I had was met with resistance. They are completely inflexible and offer zero support to small business owners 😳
About 15 days ago, I applied for a personal loan—just a modest $10,000. My average income is sufficient, I have no other outstanding debt, and I pay all my bills on time. However, they are fixated on the fact that I paid myself a minimum wage for part of the year, though I’ve been taking a higher salary for the last four months. (I mean, hello? I was working hard to get the business on its feet before increasing my draw 🙂). Because of that, they rejected my first application and demanded a co-signer. Then, just today, I was told that even with a co-signer, it wouldn't pass because he works as a merchant marine on a contract basis 🙂 To cut a long story short via eBay, they have played me for a fool. I don't have another co-signer, and even if I did, I refuse to take out a loan with them or do any business with them ever again, purely out of principle 🙂
So, what other banks would you recommend? I am primarily looking for suggestions regarding both business and personal accounts. For my personal banking, I need fast, modern online banking and the ability to handle currency exchanges through the app. For my business, I desperately need a bank that is more flexible than JPMorgan Chase and offers efficient, responsive service for business clients
From what I can see, people around me are most satisfied with Goldman Sachs and Wells Fargo, but I want to hear about your actual experiences. Please help 🙂