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I’ve also been diagnosed with a gallbladder polyp. Right now, it’s sitting at 4 millimeters, and I have to go back for a follow-up in six months... if it ends up growing, my assumption is they'll just go ahead and remove the entire gallbladder through surgery... but then what?
A customer is only justified if their grievance is actually grounded in logic and reason. In the specific case you mentioned, I wouldn't have even entertained that customer's complaint to begin with; they clearly just wanted some extra attention rather than actually caring that the bread lacked salt.
Every single corporation needs to establish clear protocols defining exactly when a customer is entitled to a return and precisely what that remedy looks like—whether it’s a straight exchange, a full refund, a partial credit, or some hybrid combination of product and cash.🙂
Only then can you be absolutely certain that any competent retailer will handle a given situation appropriately... that's my advice.😁