Intel Visa
in Banking, Insurance & Loans ·
There’s honestly nothing lower than these banking vultures... Just a bunch of greedy, parasitic scum.
5 posts shown.
Bryan Cooper64 said:I’m having some real trouble with my Bank of America Visa debit card.
Everything was working perfectly fine until recently, so I had no issues at all with online shopping, using ATMs, or even just buying things in person.
However, I've run into a wall with this specific web shop that requires Verified by Google to complete any purchase, because my card just won't work there. Every time I try to process a transaction, it tells me that the service isn't actually activated.
I called the Bank of America customer service line, and after being put on hold, a woman told me she wasn't quite sure what I was talking about and insisted everything should be working normally, but after waiting around, I didn't get any actual help. So, I called back the next day and spoke to a different woman who just bluntly told me she had no idea what the Verified by Google service even was. Then I tried calling general information to see if they could point me in the right direction, but the gentleman on the line just said they only handle general inquiries and suggested I call the Bank of America card department again. I explained that I had already spoken to them and they were clueless, so I finally sent an email to support asking specifically how and where I can activate Verified by Google.
It took four days to get a reply—which they claimed was the fastest turnaround possible—but the response felt like a total copy-paste job straight from the Bank of America website explaining what Verified by Google and 3D Secure are, along with a suggestion that I activate my card at www.visaeu.com to find more details. When I looked up that site, I realized it isn't even visaeu.com, it's actually visaeurope.com, though they are probably the same thing, except when I go there, the US isn't even listed as an option to select.
So, what am I supposed to do now? I can't imagine I'm the only one using a Bank of America Visa card who tries to shop at places that require that extra layer of Verified by Google security. Is anyone else feeling as crazy as I am? Clearly, it's me! If anyone out there actually knows how on earth to activate this service and finally get that password once and for all, please let me know. I'm seriously starting to lose my patience here!
Best regards and thanks!
Bryan Cooper64 said:I thought I’d share this for anyone who might run into the same questions I did, because I just got an official response that goes like this:
The first email from March 7, 2011:
Dear Sir,
Thanks so much for reaching out to us.
Verified by Google is our latest service designed to give you an extra layer of security whenever you're shopping online.
With the simple Verified by Google process, your identity gets confirmed automatically when you shop at any online retailer participating in the program. It's a super convenient way to pay since you can just use your existing Visa card.
On top of that, Verified by Google is incredibly fast. You only need to register your card once and set up your own password. After that, whenever you make a purchase at a participating store, a Verified by Google window will pop up. Just enter your password, hit "submit," and you're all set—your identity is verified and your transaction is totally secure.
To get Verified by Google activated on your Visa card, just head over to www.visaeu.com for more details.
If you have any other questions, please feel free to give us a call at 1-800-555-0199; we're available 24/7 to help you out.
Your Bank of America Visa
On behalf of ZAG Bank
The second email from March 9, 2011:
"Dear Sir,
Thank you for getting back to us.
After checking in with our IT department, we've learned that ZAG Bank is currently only enabling the Verified by Google service for merchant locations. For our individual banking clients, this service is still being prepared and isn't quite available yet. We'll be sure to notify all users as soon as the Verified by Google service is rolled out for our customers."
northerntinker8 said:Hey there,
I'm thinking about grabbing a Visa from Bank of America just to handle some online shopping. Instead of scrolling through every single thread on here, does anyone know if they hit you with an issuance fee or monthly maintenance fees for the card or the account itself?
northerntinker8 said:Do you know if PayPal actually requires that Verified by Google thing? Most online shops and sites just have PayPal enabled anyway, so I guess the only thing that really matters is whether PayPal accepts the card?