Larry Edwards3 said:I'm currently trying to submit my GFI-POD. I reached the signing stage and clicked through, but now I've just been staring at a loading wheel spinning on my screen for about ten minutes... I suppose I'm wondering if this is somewhat normal? Could it perhaps be a congested network issue? Or, I guess, is it even okay that the loading icon popped up in the first place?
Hey there.
I can definitely relate. From last Friday until yesterday, I was pulling my hair out trying to sign some BlackRock docs and a few PDF attachments. I was running Java 8.73 on IE 11 with Windows 7. The system tests passed perfectly, but the actual digital signature would never go through. Everything worked fine a month ago, and I haven't changed a single setting on my computer since. I went down the rabbit hole of reading manuals, tweaking settings, and searching forums to fix it myself. The test would pass, but the actual submission would just hang on that loading icon for hours. Finally, I tried installing a newer version of Java, but then even the test wouldn't pass. I read online that the new version wasn't compatible, so I uninstalled it, went back to the old one, and basically gave up on fixing it myself. On Tuesday, I reached out to Bloomberg, and a lovely lady walked me through every possible technical fix you can imagine, but nothing worked. In the end, after all that headache, she emailed me a local signing module to install and a new link, and only then did the form finally go through.
So... yeah.