Posts by Sarah Morris4

Intel i7-7700 a
And look, I totally get that this is probably going to be a massive time sink, but I really want to try and make use of the warranty somehow because if I don't, I feel like I’ve just thrown $333 straight down the drain... anyway, thanks for the help

Honestly, believe me when I say if I ran my own IT shop and someone walked in with a device still under warranty, the first thing I'd do is actually take a look to see what's going on, you know? Just to diagnose it... anyway, in the meantime, I found someone who managed to straighten out some pins for me, but it’s still not quite right—it's like they were bent before and now they're just flat. Regarding the guy who built this for me... look, everyone makes mistakes, I get that, but I seriously doubt he messed anything up enough for me to call him out on it because, first off, he's my godfather, and second, he's been building these rigs professionally for 15 years, so he knows his stuff, and third, we're talking about a build where all the components cost roughly $2,000, so I wouldn't dream of letting some amateur touch this... listen, when I went down to his shop and told him the motherboard wasn't working, he was adamant that the pins must have been crushed during CPU installation. When I explained what happened, he suggested maybe the board arrived damaged from the factory... long story short, thanks for the video, but honestly, the idea of building this myself scares me, plus I don't have the time, and I'd much rather pay someone with actual experience about $60 $100 and just be happy that everything is sorted out... everyone wins, right? By the way, one pin on the USB 3.0 port on the motherboard snapped, so I'm wondering what the odds are—if I get the socket pins straightened out, could I potentially get the board replaced? Since that USB pin counts as physical damage, but since that specific port doesn't affect whether the motherboard actually boots or not, what are the chances that fixing the socket pins would convince them to swap the board despite that one little broken pin
Here are the photo links, though the quality isn't great and it's a bit hard to see...
https://ibb.co/efYqXS
https://ibb.co/gczxCS
https://ibb.co/dQ3kz7

So, here’s the deal... I’m running into a massive headache with my ASUS ROG gaming z370 3. Right from the jump, when I was getting this rig put together, the guy building it told me the PC wouldn't even POST, and he figured the motherboard was likely the culprit. So, naturally, I hauled it back to the shop where I bought the ASUS ROG gaming z370 3, but they basically gave me the brush-off. They claimed they couldn't do anything because the CPU cooler and the processor were still mounted on the board. They told me to strip it down and bring it back, but they were already convinced—pretty much 100% certain, actually—that the socket pins got trashed during the CPU installation, and if that was the case, they wouldn't honor the warranty at all. Well, I get home, pull off the cooler and the CPU, and turns out the pins looked fine initially, but then I had a total klutz moment and dropped my phone right onto them, bending a few. NONE OF THEM ARE BROKEN! Just bent. But when I talked to the guys at the repair center, they told me there's nothing they can do in its current state. Since this board was pretty expensive, I'm wondering if anyone knows of a specialized service or maybe someone in the community who deals with fixing pins or even doing a full socket replacement? Ideally, I'd love to find someone in the Washington, D.C. area. Any leads would be a lifesaver.
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