6 posts shown.
Ashley Moore6 said:Is anyone else having issues with their Venmo account?
I've been using the card and the app for years without a single hiccup, but lately, everything has just gone sideways...
It started with this incredibly awkward moment at the grocery store where I was standing there at the register with my groceries, only to have the transaction declined despite knowing damn well there was enough money in the account...
So, I sent an email to figure out what was going on, and they hit me with a request for re-verification, but even after I did that, my profile still wouldn't work; instead, they just sent back some canned response asking me to explain my typical spending habits...
I sent over all the documentation they asked for and now I've just been sitting here waiting for nearly two days for any kind of reply... I tried calling customer support directly, but they just told me I had to handle everything through email...
I actually ran into this exact same thing twice. I had a healthy balance on the account, yet my transactions were rejected both times—it was incredibly embarrassing, especially since these were just small purchases. I called customer service from the retail locations, but neither time could help me; they just told me to follow up later with an explanation. They never actually followed up. About two months ago, I finally cut ties with Apple Pay and tossed it. I originally used it for online shopping and as a backup when traveling in case I lost my wallet, but honestly, the bugs were just too much—not for me, thanks! That’s just my experience, though—I know plenty of people who swear by it.
I’m honestly reaching my breaking point with this card—it’s glitching more often than not lately, and I’m seriously considering just canceling it.
I originally grabbed it out of pure curiosity when it first launched, and I ended up keeping it mainly as a way to manage my kid's allowance. But man, there are some real downsides.
For instance, I’ve had it declined at the register three separate times despite having plenty of funds in the account. I even tried calling S&P Global to complain, but they couldn't give me a straight answer—and that promised callback? It never happened.
Then there's the parking situation—about six or seven times now, the app has failed to pin my location, forcing me to wander around aimlessly trying to figure out which zone I'm actually in.
On top of that, the app frequently freezes right after a transaction—it'll kill my phone, force a reboot, and all sorts of other nonsense.
To make matters worse, their CEO promised during a media interview a year ago that they’d be rolling out Apple Pay. It’s been a year, and still nothing...
I have never dealt with any of these issues using my cards from my main bank. This thing is just a mess.
Quick heads-up for the folks over at Cash App if you're reading this—please, just add your card to Apple Pay already! Otherwise, I’m officially done using the app; there is simply no way I'm lugging around a bulky wallet just to accommodate your card.
electricbadger89 said:Now Venmo customer support is claiming the issue paying The New York Times Company has nothing to do with JPMorgan Chase.
They still haven't explained why the payment failed in the first place.
I'll give it another shot tomorrow.
Sent from my iPhone
Funny enough—I just finished making four separate payments at The New York Times Company about half an hour ago, and everything went through perfectly smooth.
The whole situation with Sberbank here in America is entirely the fault of a bunch of financially illiterate, irrational panickers who rushed the branches. It’s honestly wild how easily you can trigger a massive crowd to act like a panicked herd. Just sad.