Laptop won't recognize phone
in IT Support ·
Quick question about transferring files
I’m using a Redmi Note 5a Prime. I have a ton of photos on there that I really need to get off the device. I've got two laptops I'm working with—one is running Windows 7 and the other is on Windows 10. When I try with the Windows 7 machine, it runs the installation, but then tells me there's nothing on the phone. On the Windows 10 laptop, it actually shows everything I want to move, but once I give it a command, it claims there are no photos on the phone. Basically, neither laptop is playing nice. I couldn't find a manual anywhere—nothing came in the box, and I can't find anything useful online. What settings do I need to tweak on either the phone or the laptops so they can actually see my photos and let me download them?
I’m using a Redmi Note 5a Prime. I have a ton of photos on there that I really need to get off the device. I've got two laptops I'm working with—one is running Windows 7 and the other is on Windows 10. When I try with the Windows 7 machine, it runs the installation, but then tells me there's nothing on the phone. On the Windows 10 laptop, it actually shows everything I want to move, but once I give it a command, it claims there are no photos on the phone. Basically, neither laptop is playing nice. I couldn't find a manual anywhere—nothing came in the box, and I can't find anything useful online. What settings do I need to tweak on either the phone or the laptops so they can actually see my photos and let me download them?