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I really appreciate you providing that explanation, shadowbison.
By the way, it seems like JP Morgan Chase managed to lose my new Visa card. I can't quite tell if it was just some random oversight or perhaps something more intentional, but they actually gave me a call yesterday to let me know it had "gone missing."
George Barrett35 said:We’re talking about protection against "interception" here, which is exactly what shadowbison was bringing up, and if I recall correctly, he totally misread my point. The flaws aren't really in that layer of security; the real issue is the entity you’re actually handing your data over to. I’ll be the first to admit you can never truly know who you're dealing with, and anyone could try to play you, but there is a massive difference between using your card at a major retailer like Walmart versus some obscure website that might vanish by next Tuesday. To circle back to the whole question of liability... the buck still stops with you. You're on the hook until you can actually prove the misuse happened, and proving that is an uphill battle when you're browsing the web, especially when your only defense is the weak argument that "it happened to someone else too."
But it is true, it did happen to many people. That is why they immediately brought in pro bono lawyers and the money was returned right away. I had mentioned that US banks tend to protect their clients immediately by canceling their cards, and some even go as far as contacting the third-party company themselves to demand a refund.
What I meant to convey was that, regarding my specific inquiry, JP Morgan Chase didn't really do anything at all; instead, they treated me as if I were the primary culprit.
The real kicker was when they told me they would block my card, yet the charges would somehow continue to hit my account regardless.....
gljeeva, look, if I’ve got this wrong, then fine, I guess I am.
But why is it that when everyone else gets a helping hand from their bank because it’s been proven they were targeted by some third party, JPMorgan Chase just won't step up? It seems to me that institutions like Bank of America or Washington Mutual are perhaps a bit more substantial than JPMorgan Chase.
If those banks are capable of stepping in to assist their clients, then I really don't quite understand why these guys can't do the same.
I’ve been a loyal customer at Chase for ages, spanning back to when things were much simpler, through every single account tier they offered, including managing a mortgage and setting up my transit card and everything else...
So, I bought tickets for a concert in New York City through this third-party ticket reseller. It turns out those people took all my sensitive info—my credit card number included—and passed it along to some other company without even asking me!
Now, this third company is hitting me with a $9 monthly charge for some random subscription I never signed up for. I went looking online and found forums filled with people dealing with the exact same issue, though since everyone there is American, the situation is slightly different; in their cases, their banks actually stepped in, blocked their cards, and issued refunds once they realized they'd been scammed.
For the last two months, I have been locked in this exhausting battle with the "claims department," mostly because I’m trying to explain to them that this isn't my fault and that I’ve found hundreds of others who were targeted by the same scheme. The representative I spoke with was incredibly dismissive; she basically told me, quite politely, that it was my own mistake, that the bank might have to block my card if I wasn't careful, and that the "monthly membership fee" would just keep coming regardless. Honestly, give me a break.
Eventually, I reached out to a pro bono lawyer here in the US—they tend to handle these types of things so people don't get bullied into paying $9 a month for absolutely nothing—and that professional managed to resolve the whole thing, securing a full refund back to my card.
And then, of course, I get an email from that same lady saying, "Oh, look, your refund has arrived, and we did everything in our power to make sure it was processed quickly." I mean, seriously? First, it’s my fault, then I’m on my own, then suddenly they’re notifying me that the money is back and acting like they were the ones who fixed the mess in the first place!
I’ve been waiting over a month for my replacement card to arrive. When I finally went into the branch yesterday, they just looked at me and said, "Oh, we really aren't sure where the card is or what the hold-up is."
Well, I suppose that’s what happens when you bank with a major institution like this one.