Chris Price7
Newcomer
4 messages
joined Sep 2007
I’ve been a loyal customer at Chase for ages, spanning back to when things were much simpler, through every single account tier they offered, including managing a mortgage and setting up my transit card and everything else...
So, I bought tickets for a concert in New York City through this third-party ticket reseller. It turns out those people took all my sensitive info—my credit card number included—and passed it along to some other company without even asking me!
Now, this third company is hitting me with a $9 monthly charge for some random subscription I never signed up for. I went looking online and found forums filled with people dealing with the exact same issue, though since everyone there is American, the situation is slightly different; in their cases, their banks actually stepped in, blocked their cards, and issued refunds once they realized they'd been scammed.
For the last two months, I have been locked in this exhausting battle with the "claims department," mostly because I’m trying to explain to them that this isn't my fault and that I’ve found hundreds of others who were targeted by the same scheme. The representative I spoke with was incredibly dismissive; she basically told me, quite politely, that it was my own mistake, that the bank might have to block my card if I wasn't careful, and that the "monthly membership fee" would just keep coming regardless. Honestly, give me a break.
Eventually, I reached out to a pro bono lawyer here in the US—they tend to handle these types of things so people don't get bullied into paying $9 a month for absolutely nothing—and that professional managed to resolve the whole thing, securing a full refund back to my card.
And then, of course, I get an email from that same lady saying, "Oh, look, your refund has arrived, and we did everything in our power to make sure it was processed quickly." I mean, seriously? First, it’s my fault, then I’m on my own, then suddenly they’re notifying me that the money is back and acting like they were the ones who fixed the mess in the first place!
I’ve been waiting over a month for my replacement card to arrive. When I finally went into the branch yesterday, they just looked at me and said, "Oh, we really aren't sure where the card is or what the hold-up is."
Well, I suppose that’s what happens when you bank with a major institution like this one.