ATM issues/locations?
in Banking, Insurance & Loans ·
Hello,
Tonight I made a deposit at a Wells Fargo ATM $2000 and experienced something highly unusual
I inserted my card, entered my PIN, and while I was counting out the cash, a prompt appeared asking if I needed more time—yes or no. While that message was still on the screen, I fed the cash into the slot and hit NO.
The machine didn't actually register the "NO" input immediately; instead, I just heard the sound of the machine counting the bills.
Suddenly, a message popped up stating that my money had not been accepted, accompanied by an image of the ATM featuring a red X over the cash slot.
Immediately after that, a notification appeared stating that the transaction had been terminated at my request.
The machine ejected my card, but it failed to provide any receipt or confirmation regarding the deposit amount.
The cash is currently stuck inside the ATM.
I have checked my account balance, and there is absolutely no record of this deposit being credited.
I am unsure of the best course of action here. My only solace is that the machine is under video surveillance, which should allow me to prove that the cash was indeed inserted.
Tonight I made a deposit at a Wells Fargo ATM $2000 and experienced something highly unusual
I inserted my card, entered my PIN, and while I was counting out the cash, a prompt appeared asking if I needed more time—yes or no. While that message was still on the screen, I fed the cash into the slot and hit NO.
The machine didn't actually register the "NO" input immediately; instead, I just heard the sound of the machine counting the bills.
Suddenly, a message popped up stating that my money had not been accepted, accompanied by an image of the ATM featuring a red X over the cash slot.
Immediately after that, a notification appeared stating that the transaction had been terminated at my request.
The machine ejected my card, but it failed to provide any receipt or confirmation regarding the deposit amount.
The cash is currently stuck inside the ATM.
I have checked my account balance, and there is absolutely no record of this deposit being credited.
I am unsure of the best course of action here. My only solace is that the machine is under video surveillance, which should allow me to prove that the cash was indeed inserted.