Issues with online banking - JPMorgan Chase
in Banking, Insurance & Loans ·
David Jackson4 said:The explanation was pretty clear, I guess. And honestly, if things get messy, you can just call 1-800-555-555, verify who you are, and they'll just shoot all those new details over to your email. Then you just log in with that, swap out your password, and you're good to go.
Yeah, well, tried that and it's a total bust. I went down to the local branch today to explain that I did exactly what they asked on the website, but instead of helping, they just nuked my online access. The teller actually had the nerve to snap at me, claiming I entered the new info wrong. So, I pull out the paperwork showing everything was filled out perfectly—she tries to type it in herself and *her* access gets blocked too. Then she goes running to the branch manager, some bigshot ego-tripper, who apologizes to me with that condescending tone like I'm the one who messed up. They sent me incomplete, garbage data in the first place! Just a heads-up: watch your step when entering this stuff, because now I'm locked out until Monday while I wait for them to send actual, correct information.