Best bank in America?
in Banking, Insurance & Loans ·
@Charles Ramos7
I can wrap my head around a delay of maybe a week—but telling someone a card will arrive in two or three weeks, and then having six weeks crawl by? That’s just unacceptable. At least in my book. To make matters worse, there isn't a single proactive update; nobody calls to explain the holdup. You end up having to physically trek down to the Bank of America branch every single time, only to sit there while they act completely clueless—giving you the runaround about sending an email or checking some internal system.
So, I finally called customer service, and the representative basically told me she had no idea why things were delayed, citing the holidays or issues at the USPS. Seriously? Are you telling me they're sending out debit cards via standard snail mail? Hello? Everything else is trackable these days. I even asked if there was any actual cause for concern—like whether my data had been compromised—and she assured me everything was fine. When I pressed her for a specific reason behind the delays, she just repeated that they didn't know, they were just late. Eff OFF.
I suggested that the bare minimum they could do to make up for the hassle would be to waive the card fee, but they flatly refused. It isn't about the few dollars; it's about the principle of the thing. I have no desire to pay for subpar service. If it becomes clear that they don't value my business, then I certainly don't see any reason to remain a loyal client.
@wiredlynx28
Thanks for the insight. Their rates seem pretty comparable to what I'm seeing at JPMorgan Chase. However, I’ve heard quite a few horror stories regarding Bank of America. I ended up opening an account with JPMorgan Chase because they are supposedly "the gold standard." It makes me wonder how much worse the other big banks actually are. :S Do you happen to know what Bank of America charges for incoming and outgoing international wire transfers or online bill pay?
I can wrap my head around a delay of maybe a week—but telling someone a card will arrive in two or three weeks, and then having six weeks crawl by? That’s just unacceptable. At least in my book. To make matters worse, there isn't a single proactive update; nobody calls to explain the holdup. You end up having to physically trek down to the Bank of America branch every single time, only to sit there while they act completely clueless—giving you the runaround about sending an email or checking some internal system.
So, I finally called customer service, and the representative basically told me she had no idea why things were delayed, citing the holidays or issues at the USPS. Seriously? Are you telling me they're sending out debit cards via standard snail mail? Hello? Everything else is trackable these days. I even asked if there was any actual cause for concern—like whether my data had been compromised—and she assured me everything was fine. When I pressed her for a specific reason behind the delays, she just repeated that they didn't know, they were just late. Eff OFF.
I suggested that the bare minimum they could do to make up for the hassle would be to waive the card fee, but they flatly refused. It isn't about the few dollars; it's about the principle of the thing. I have no desire to pay for subpar service. If it becomes clear that they don't value my business, then I certainly don't see any reason to remain a loyal client.
@wiredlynx28
Thanks for the insight. Their rates seem pretty comparable to what I'm seeing at JPMorgan Chase. However, I’ve heard quite a few horror stories regarding Bank of America. I ended up opening an account with JPMorgan Chase because they are supposedly "the gold standard." It makes me wonder how much worse the other big banks actually are. :S Do you happen to know what Bank of America charges for incoming and outgoing international wire transfers or online bill pay?