Posts by Laura Chavez93

No, that simply won't work 🙂—how exactly do you expect to gather the specific personal data that prompted you to create this survey in the first place?
By conflating everything like this without stating your actual purpose, you're essentially banking on people being too intimidated to question the request... then, once they actually show up at the local Chase branch, you'll just try to slip the paperwork in as an afterthought...

mistyfox9 said:

I suppose I should address this now before the inevitable wave of misguided optimism sweeps through the forums. There’s a certain predictable pattern to how people react when things get turbulent, and frankly, watching it unfold is enough to make one yearn for a quiet corner and a very strong drink. It’s the same old story, really—people seeing a flicker of movement and assuming they've discovered fire, rather than realizing they're just standing near a controlled burn. It isn't about being pessimistic; it's about having the sense to look at the actual data instead of following the herd. We see it constantly: a minor shift occurs, and suddenly everyone is convinced they've found the next big thing. In my experience, that kind of fervor is usually the precursor to a very sharp reality check. If you aren't looking at the structural foundations of what's happening, you're essentially just gambling with high stakes and low intelligence. I’ve seen this cycle play out too many times to count. You start with a bit of excitement, move into a period of frantic activity, and end up with a lot of people wondering where all their capital went. It's exhausting to witness. My advice? Slow down. Stop reacting to every headline like it's a divine revelation. Real insight requires patience, a healthy dose of skepticism, and the ability to sit still while everyone else is running around like headless chickens. It’s not glamorous, but it’s the only way to stay sane in this business. As mistyfox9 says:
Top tier, Chase?

I know my neighbor was trying to close out her account over at Miami, and honestly, it was five days of absolute, unadulterated chaos. 😵

Look, I have absolutely zero interest in playing salesman for anyone. Honestly, the less work I have to do, the better. My goal is simple: pay my mortgage on time, keep using my prepaid card, and stay out of their way. That’s it. Most of the time, I just stick to the ATM, though I did get sucked into one of those endless surveys once. The real headache starts when you actually walk into a branch. As soon as you step through the door, they hit you with that "relationship banking" nonsense—you know, that aggressive push to sell you something. "Do you need this?" "This would be the most cost-effective option for you..." It's exhausting. With an ATM, nobody asks you any questions. You just get your business done and leave. 😁

rowdypilot19 said:Haha, we’re basically the same person... except when I need to withdraw my cash, I actually have to drag myself down to the local Chase branch, which is such a pain. But I usually just give them a call a day or two ahead of time to set everything up, and then I just walk in, grab my money, and tell them I don't want to hear any excuses—it's my cash, period. 😁

That is precisely my approach—I handle most things via ATM and only bother with a physical branch a few times a year. And frankly, those visits are exhausting because they constantly push their various service packages, online banking upgrades, CDs, and all sorts of nonsense... 🙄 yet, somehow, they can't even manage to let me check my business account balance at the ATM—which is quite telling. 🙂

What kind of nonsense is this? 🤷
I honestly don't see where the issue lies—you show up one day to settle the details regarding the funds, and the next, you either receive the cash or transfer the balance to another Bank... I simply don't understand why anyone would need to make a five-day pilgrimage over matters like these...

George Barrett35 said:The FATCA questionnaire has absolutely nothing to do with the anti-money laundering and counter-terrorist financing questionnaire.

Just so we’re all clear once and for all, the FinCEN questionnaire isn't strictly defined by statute—in fact, no specific form is—but rather by the Hub based on guidelines issued by FinCEN.

A few relevant sections from the law:

Customer Due Diligence Measures
Section 8.
(1) Unless otherwise provided by this Act, customer due diligence includes the following measures:
1. identifying the customer and verifying their identity based on documents, data, or information obtained from a reliable, dependable, and independent source,
2. identifying and verifying the identity of the customer's beneficial owner,
3. collecting data regarding the purpose and intended nature of the business relationship or transaction, along with other data required under this Act,,
...

Data Collection
Section 25.
(1) As part of customer due diligence, when establishing a business relationship under Section 9, subsection 1, point 1 of this Act, the obligated entity collects data pursuant to Section 16. subsection 1, points 1, 4, 5, 7. and 8 of this Act.
...

Obtaining Data by Obligated Entities
Section 16.
...
7. data concerning the purpose and intended nature of the business relationship, including information about the customer's business activities;;
...

Section 7.
...
(2) The obligated entity is required to conduct a risk analysis and, using that analysis, determine the risk rating for a specific group or type of customer, business relationship, product, or transaction relative to potential abuses related to money laundering or terrorist financing.

So, look, just basic identifiers (name, address, SSN, place of birth...) aren't nearly enough for due diligence or for categorizing a client into a risk group; you also need additional data regarding the intended purpose and nature of the business relationship.

That is exactly what this Questionnaire is for:
I don't know about other banks, but at Chase, the questionnaire covers exclusively this type of data.

Obviously, you can always refuse to give the bank the information they ask for, but they can refuse to open an account or unilaterally terminate the business relationship with the client (and they probably will).

Refusal of Business Relationships and Transactions
Section 13.
(1) An obligated entity that cannot carry out the measures set forth in Section 8, subsection 1, points 1, 2, and 3 of this Act, shall not establish a business relationship or execute a transaction, specifically...is forced to terminate an existing business relationship.

Has anyone else experienced this?
To be clear—the questionnaire itself isn't actually the issue... It’s more about the fact that they require you to sign off on it at the end—or essentially validate it, assuming we're talking about a corporate account... 🙂
And then there's the additional detail stating that... Personal data within this Questionnaire is collected and processed solely based on your explicit consent... Without my consent to even collect this data—let alone process it—in the first place... 🤮

But how exactly is it that Americans "don't know" who has been an American citizen anywhere in the world? 🙂
If they really wanted to, they could probably figure out exactly what time I woke up or what I had for breakfast—let alone track down a specific list of people who were granted citizenship...

What kind of logic leads them to assume account holders are terrorists or career criminals right out of the gate 🤦—or that people simply take out loans with the sole intention of defrauding the bank?

Sarah Ruiz42 said:My son started working almost two years ago. He was with Chase, then left after about eighteen months.

These scumbags don't care that he’s got a job, earns money, and keeps his cash with them even though he's under 21—but the second it comes to creditworthiness or anything else, suddenly he's too young. So, once he hit 21, he told those losers to get lost. That's how much they care about being fair or having an honest relationship. When they need you, they're all over you; when the client needs them, they're useless. Just typical predatory loan sharks. Honestly, they act just like their owners. Don't let Rom blame me for saying it.

It holds true, though this parasitic class is incredibly well-connected—once you target one of them, the rest circle the wagons to protect their own. It’s all part of the same racket, a legalized form of theft... I doubt things are any different at Chase or any other major institution out there.
This whole business with the surveys and questionnaires is a perfect illustration. It isn't just one rogue bank deciding to act this way; it’s an industry-wide trend. Honestly, I wouldn't be surprised if the banks themselves lobbied to get those "anti-terrorism and money laundering" laws passed through Congress, just to grant themselves access to private client data they otherwise couldn't touch...

Since she hasn't bothered to address a single one of my questions—not even one—I truly pity anyone currently dealing with Chase 👎
...

Essentially, nobody faced any repercussions unless they flat-out refused to complete the surveys,
did they suggest his request would be denied simply because he walked into a Chase branch—or worse, threaten to freeze his accounts?
If that’s actually the case, I can certainly feel more comfortable speaking my mind when they call next time...😈

wiredlynx28 said:Look, you all need to realize that banks don't just make these rules up because they feel like it—they’re mandated by the government and federal law. If they didn't have to follow these regulations, they wouldn't even be calling you in the first place, whether you trust them or not.
The teller or the banker isn't the villain here; they’re just doing their job, so please keep that in mind—especially those of you suggesting people should go in there and lose their cool.
Just act with some decency. If you have an issue with a staff member, ask for the branch manager or file a formal complaint. There are plenty of ways to handle this, but blowing things out of proportion isn't one of them. Since we’re all so eager to emulate other developed nations, maybe we should start by adopting the civil mindset of their citizens too.

If you’re so unhappy with how banking works in America, feel free to move to another country if you think it'll be better. Spoilers: it won't.
Interest rates are often multiples higher elsewhere, and don't even get me started on the fees. You pay for absolutely everything over there, whereas America is still practically a novice compared to foreign institutions.
Think about mortgage structures, or the fact that overdraft protection is a concept most European banks haven't even heard of.
Go ahead and check the official websites of international banks to compare their fees and terms against American banks—or better yet, experience it firsthand.

I have to address what someone said regarding the relationship between banks and clients in Switzerland being top-tier—offering coffee, letting clients do whatever they want. That level of service exists right here in America and abroad too, but only for VIP clients. 😉

It’s a lie—and frankly, in Slovakia, they take it to an even more subtle level... they actually factor the negative amounts directly into the permitted limit. 🙂 So, you essentially have to run the math in your head—calculating exactly how much you can actually afford to lift without slipping into the red... say you have... $333 Your account shows a $500 overdraft limit—so whether you’re at an ATM or talking to a teller at Chase, they’ll tell you the exact same thing... you can withdraw it. $500 🙄
And if you happen to slip into a negative balance—well, they’ll hit you with some pretty steep interest rates on that amount...
Of course... ☕
The banks there operate with the same level of corruption we see back home—except, quite likely, they wouldn't even dream of pulling such stunts in their own domestic markets... they only seem to think this kind of nonsense is acceptable when it's happening in Eastern Europe.

wiredlynx28 said:Feel free to just email your bank directly to request whatever data you need; they'll provide all the specific info you're looking for. 👍
As for how things work behind the scenes, I wouldn't know—that's not my department—but I've certainly heard plenty of rumors.
Everyone’s experience varies. I've worked both at teller windows and in management offices, and I've even completed training programs across various countries for banks within our group, including Germany and Ita. Every setup has its own pros and cons.
In some places, people find it baffling. For instance, when everyone here was making such a massive scene over those Swiss franc loans, the media reported on it, but the commenters were basically saying Americans don't realize they actually have to pay back the credit they willingly took out. Even now, you see dissatisfaction from the EU Commission and certain nations regarding currency conversions. As for claims of being pressured into these deals? That's just nonsense.
And just to be clear, I'm not working under any kind of pressure or anything like that; in fact, I'm quite happy with my career. I'm just saying, everyone sees things differently.

When I asked point-blank: what exactly do you need from me? the response was:
you need to come into the branch and fill out a questionnaire 🙂
Do they need my Social Security number? No.
Everything else is already on file, so what is this about? You have to complete a questionnaire 🤦
No thank you, I am not interested in taking surveys. —It isn't a survey.
Fine, then what is required? You must fill out a questionnaire 🙂
It felt like I was talking to a five-year-old... if that is the case, I suppose I will just wait until they grow up a bit—I am in no particular hurry... 👋

wiredlynx28 said:Feel free to just email your bank directly to request whatever data you need; they'll provide all the specific info you're looking for. 👍
As for how things work behind the scenes, I wouldn't know—that's not my department—but I've certainly heard plenty of rumors.
Everyone’s experience varies. I've worked both at teller windows and in management offices, and I've even completed training programs across various countries for banks within our group, including Germany and Ita. Every setup has its own pros and cons.
In some places, people find it baffling. For instance, when everyone here was making such a massive scene over those Swiss franc loans, the media reported on it, but the commenters were basically saying Americans don't realize they actually have to pay back the credit they willingly took out. Even now, you see dissatisfaction from the EU Commission and certain nations regarding currency conversions. As for claims of being pressured into these deals? That's just nonsense.
And just to be clear, I'm not working under any kind of pressure or anything like that; in fact, I'm quite happy with my career. I'm just saying, everyone sees things differently.

I have been satisfied with my relationship with the bank until now, but if they keep calling me, I might start telling them to get lost like Madoff—it is clearly obvious they have far too much free time on their hands if they spend it all on phone calls.

Hold on—if banks are actually doing their jobs correctly, then what exactly is the purpose of the IRS, the SEC, and the rest of the regulatory agencies? 🤔

wiredlynx28 said:Look, you all need to realize that banks don't just make these rules up because they feel like it—they’re mandated by the government and federal law. If they didn't have to follow these regulations, they wouldn't even be calling you in the first place, whether you trust them or not.
The teller or the banker isn't the villain here; they’re just doing their job, so please keep that in mind—especially those of you suggesting people should go in there and lose their cool.
Just act with some decency. If you have an issue with a staff member, ask for the branch manager or file a formal complaint. There are plenty of ways to handle this, but blowing things out of proportion isn't one of them. Since we’re all so eager to emulate other developed nations, maybe we should start by adopting the civil mindset of their citizens too.

If you’re so unhappy with how banking works in America, feel free to move to another country if you think it'll be better. Spoilers: it won't.
Interest rates are often multiples higher elsewhere, and don't even get me started on the fees. You pay for absolutely everything over there, whereas America is still practically a novice compared to foreign institutions.
Think about mortgage structures, or the fact that overdraft protection is a concept most European banks haven't even heard of.
Go ahead and check the official websites of international banks to compare their fees and terms against American banks—or better yet, experience it firsthand.

I have to address what someone said regarding the relationship between banks and clients in Switzerland being top-tier—offering coffee, letting clients do whatever they want. That level of service exists right here in America and abroad too, but only for VIP clients. 😉

What possible use does a bank (one where I carry no loans, no overdrafts, and frankly, no significant debt whatsoever) have for my cell number, my email, or my office line? Or even personal details like my marital status or how many children I have?
Why on earth am I getting calls out of the blue, being told I need to come in and fill out ten pages of such intrusive questions?
Why doesn't the bank simply clarify which specific data points are required for account maintenance and which aren't?
If they actually suspect money laundering, why haven't they settled that directly with the IRS?
And if they truly believe I'm some sort of terrorist... 😵 why not just notify the FBI?
How is it even possible that after 15 or 20 years of maintaining accounts at this institution, I have suddenly been flagged as a potential terrorist or a money launderer?
Why lie and claim that I am obligated to provide all this, and if there really is a universal law in effect, why can't they just pull those details through the federal agencies that are already responsible for sharing that information?

Eric Newman4 said:I don't get why people still haven't realized that "privacy" basically died the second the internet arrived. You can't hide anything anymore, and there's nowhere left to run... if the banks aren't getting their hands on your data, some other federal agency definitely is, they just take the path of least resistance.

Actually, it’s even more efficient that way—if a law has been passed, then both the police and the IRS are obligated to hand over whatever information is requested, rather than having the bank harass me with these ridiculous technicalities
Using a Social Security number, they can dig up just about anything they want to know☕

Does anyone happen to know how things work abroad—specifically, does JP Morgan Chase actually call people at home to tell them they need to fill out surveys just because they hold an account there?

bluecrane16 said:I was over at the JPMorgan Chase on Main Street in Chicago earlier today trying to process a larger transaction, and the teller told me they couldn't move forward unless I filled out some kind of questionnaire. He started grilling me about where I work, how long I've been there, what kind of company it is, who owns it, my specific job title, my duties, my monthly salary, any side hustles, and all sorts of other things... I wasn't really comfortable answering everything, so he ended up calling over a manager, who then just repeated the same thing, saying they couldn't complete the request without those answers. 😲😕

But consider the sheer absurdity of it—if you maintain an account with a bank, then the bank already knows where you work, how long you've been there, your salary, whether you have additional income...
🙄

contact information, the nature of your business transactions, whether you engage in political activity,
cell number, office line, email address... 😵

The circus continues 🙂—my mail carrier just dropped off a certified letter from JPMorgan Chase. It’s the usual one-page nonsense regarding money laundering and terrorism prevention protocols, accompanied by a ten-page questionnaire 🙄
. They even went through the trouble of pre-filling the information they already have on file 🤣; apparently, I'm expected to complete the rest and return it by October 31st... which makes me wonder exactly what their next move will be once that deadline passes 🍿.
Edit: Has that consumer protection law regarding telephone harassment actually passed yet? I'd love to give them a piece of my mind if they actually have the audacity to call
.

Are other banks just as exhausting and tedious as Chase?
I have my personal accounts, plus one business account, and they’ve reached out regarding the latter—same old routine: apparently, I need to complete some ten-page questionnaire... terrorism... money laundering... When I asked what specifically was required—hoping we could settle this over the phone to save me a trip to the branch—the representative refused to give me a straight answer 🙂 just "you need to come in" and "you need to fill this out" 🤦
Is this some sort of survey? It isn't.
What do you need from me, my Social Security number? No, you already have that.
Then tell me what you're missing? You need to fill out the questionnaire. 🙂
Has that consumer harassment law actually gone into effect yet? I'd love to make sure they stop calling me...

What kind of schedule are we talking about?