William Jones30
Member
44 messages
joined May 2009
Just wanted to throw my two cents in here—maybe someone else has dealt with Unibet before?
So, about 17 days ago, I requested a withdrawal (it wasn't even a huge amount, maybe around $65), and as of today, nothing has hit my bank account. Just to be clear, my account is totally fine; I’ve had transfers from PayPal land in there without a single issue. This time, though, I didn't go through an intermediary; I went straight from Unibet to my bank. I’ve chatted with their support twice in the last week, and honestly, it feels like they're playing games. The first time, they told me the funds were sent and would arrive in two days. The second time, they claimed it was actually sent two weeks ago! And then they had the nerve to ask me for my "bank history" to prove it hasn't arrived. Like, what even is that? I told them it’s ridiculous to ask me to provide proof that the money *hasn't* shown up—they should be the ones proving they actually sent it! Plus, despite promising in the chat that they'd send a confirmation via email, I haven't seen a single thing in my inbox. Isn't it common sense that the burden of proof is on them to show the transfer happened, not on me to prove it didn't?
It's not a massive fortune we're talking about, but it's the principle of the thing. To me, they seem incredibly unprofessional...
Anyone else run into this?
Look, they say payouts take 3-5 business days, but it's already been 10 business days!