Can't receive PayPal payments

Even after scrubbing my entire inbox clean—and I went ahead and emptied the Sent folder too, just to be absolutely certain everything was wiped—anyone attempting to send me a DM hits a wall. They get this message:

redhawk76 has exceeded their stored private messages quota and cannot accept further messages until they clear some space.

Is posting about this issue here sufficient, or should I file a formal report? If so, who is the right contact?

I think I’ve finally pinpointed where the glitch is hiding. Just give me a moment while I sort this out with the admin team.

Casey Bennett said:........

Thanks!🙂

Go ahead, let someone try sending a DM now. It should be working fine.

Casey Bennett said:I’d love to see someone attempt to send a DM right now. It should be working fine.

Well, I just sent a request myself... now I'm just sitting here crossing my fingers.😉

A strange glitch occurred last night: everything seemed perfectly functional on my end—I was receiving and sending messages without issue, and all correspondence was being logged correctly in both my inbox and sent folders. However, the fellow forum member who was messaging me to double-check things found that her direct messages weren't appearing in her sent folder at all, even though they were arriving in my inbox quite reliably. It was a bit of a digital paradox.

We’ll run through another round of testing today to see if we can pin down exactly what happened.

After looking into it, here is the situation: everything seems to be functioning perfectly on my end, yet a fellow forum member who is messaging me—and I can confirm her messages are arriving in my inbox without issue—finds that they simply aren't appearing in her Sent folder. It appears to be an isolated glitch, specifically occurring only with our correspondence.

Is there a way to resolve this kind of technical hiccup?

Thanks again for the help!🙂

redhawk76 said:So, I looked into it, and here’s the deal: everything is working fine on my end. I'm getting her messages loud and clear, but for some reason, she can't see them in her Sent folder. Just a weird little glitch, I guess! It seems like she's only having this issue with my mail.

Can we fix this?

Thanks again!🙂

Just a quick correction—I’m actually that second female user. Honestly, everything was working perfectly fine for me just three or four days ago (sent messages were showing up in my sent folder). But I just tried sending another PM to someone else (not redhawk76), and it’s missing from my sent folder too. I'm assuming they'll still get them, though, since the messages I sent to redhawk76 went through just fine; they just aren't being logged in my history.

Thanks!

I sent a note over to the administration, and they’ll escalate it if they see fit. To be perfectly honest, I haven’t encountered an issue quite like this before, though I suppose there is always a first time for everything. 😬
I am assuming your messages aren't coming through in full?

Nope, they aren't (full). And I'm not even getting any notifications saying they are...

I tried sending another message today (not to redhawk76) and once again, it’s just not showing up in my sent folder.

Thanks, Duba!

Ashley Smith24, when you open up your private messages and that composition window pops up, take a look at the options sitting right underneath the text box—they're marked by little checkboxes.
Check if you have the one that says "Save a copy of this message in my Sent folder" checked off.
It’s supposed to be enabled by default, so you might have accidentally unchecked it.

Ashley Smith24, thanks! All fixed! 👍

Just like you said, I changed my avatar the other day and somehow—who knows how—must have accidentally unchecked the box to save my messages by default.