Blue Screen of Death and constant app crashes

Hey everyone,

So, I recently had Windows 7 installed on my laptop, and ever since then, I've been dealing with constant Blue Screen of Death errors or just having my programs crash out of nowhere (usually Chrome or BS Player). I ended up ditching the OS because, honestly, I couldn't get used to it, and I was hoping that maybe the stability issues would vanish with the change—but nope, they stayed right along for the ride. At this point, I’m starting to suspect it's actually a hardware issue. I've been doing some late-night reading online, and it sounds like it might be a RAM problem, but let's be real: I don't know nearly enough about computer internals to actually wrap my head around it. Could someone help me out? Even if you could just suggest a way for me to figure out what's actually broken so I know what to tell the repair shop when I take it in, that would be huge.

Thanks a million,
Best, from a complete tech novice 😢

It could be anything—a failing hard drive, a RAM issue, or maybe just a clogged cooling fan—it’s honestly hard to say without looking under the hood. At any rate, if you aren't exactly sure what you're doing (and let's face it, most of us don't have the endless hours or the patience required to become a DIY tech expert), your best bet is probably just taking it to a local repair shop.

Grab this tool and run a log of those Blue Screens of Death, then dump the results right here: http://www.resplendence.com/whocrashed

What kind of laptop are we dealing with here?