Library Survey

If anyone happens to be heading to a local public library soon... could you please do me a huge favor and fill out this survey? I'm kind of in a rush because I need it for my final thesis project... :O

SURVEY

This survey is completely anonymous. All information gathered will be used solely for my final research paper, which focuses on how patrons communicate with librarians. My target group is specifically people who use public library services.

1. Gender: Male Female

2. Age: _________

3. Education Level:
Completed: Elementary School Enrolled: Elementary School
High School Enrolled: High School
Associate Degree Enrolled: University Undergraduate
Bachelor's Degree Enrolled: University Graduate
University Degree Enrolled: Master's Degree
Master's Degree Enrolled: Doctoral Program
Doctorate

4. Do you use public library services? Yes No

5. How many times a month do you visit your local library? __________

6. What are your main reasons for using the library? (Feel free to pick 1 or 2 options)
a) Borrowing books for leisure
b) Borrowing books for school or university work
c) Using the reading rooms and their facilities

7. Are you usually the one to initiate communication with the librarians at the circulation desk or in the reading areas? (Scale: 1 - never, 5 - always) 1 2 3 4 5

8. How would you rate your communication with the librarians? (1 - poor, 5 - excellent) 1 2 3 4 5

9. When you talk to the librarians, do you notice their tone of voice, pace, or manner of speaking? Yes No

10. How attentive is the librarian when you explain what you need, and do they seem genuinely willing to help? (1 - not at all, 5 - absolutely) 1 2 3 4 5

11. How would you rate the effort the librarians put into their work? (1 - minimal, 5 - maximum) 1 2 3 4 5

12. Do you have any suggestions on how communication with librarians could be improved or made more efficient?

__________________________________________________ _____________________

I’ve got some extra time on my hands, so I might as well fill this out for you.
I’m honestly not entirely sure how you want me to "circle" an answer on a digital screen 🤣 so I’ll just leave my responses right here.

1. Gender: Female

2. Age: 21

3. Education Level:
University

4. Do you use public library services? Yes

5. How many times a month do you visit your local library? 4-6

6. What are your primary reasons for using the library? (Select up to 2 options)
a) Borrowing books for leisure
b) Borrowing books for University work

7. Are you usually the one to initiate contact with the librarians at the circulation desk or in the reading room? (Rate 1-5: 1 - never, 5 - always) 5

8. How would you rate your communication with the librarians? (Rate 1-5: 1 - poor, 5 - excellent) 2

9. When interacting with librarians, do you notice their tone of voice, pace, or manner of speaking? Yes

10. How attentive is the librarian when you explain what you need, and do they seem genuinely willing to help? (Rate 1-5: 1 - not at all, 5 - completely) 2

11. How would you rate the effort librarians put into their jobs? (Rate 1-5: 1 - minimal, 5 - maximum) 2

12. What suggestions do you have to make communication with librarians better and more efficient?
Maybe send them to a customer service training course to actually learn how to talk to people.

1. Gender: male female

2. Age: ____20_____

3. Education level:
Completed: high school
Currently enrolled: University

4. Do you use public library services? Yes No

5. How many times per month do you visit your local library? ______2, 3____

6. What are your primary reasons for visiting the library? (Select up to 1 or 2 options)
a) Borrowing books for leisure reading
b) Borrowing books for school or University requirements
c) Using the reading room and its resources

7. Are you usually the one to initiate contact with librarians at the circulation desk or in the reading room? (Rate: 1 - never, 5 - always) 1 2 3 4 5

8. How would you rate your communication with the library staff? (1 - poor, 5 - excellent) 1 2 3 4 5

9. When interacting with librarians, do you notice their tone of voice, pace, or manner of speaking? Yes No

10. How attentive is the librarian when you explain what you need—do they seem genuinely willing to help? (1 - not at all, 5 - absolutely) 1 2 3 4 5

11. How would you rate the effort the librarian puts into their job? (1 - minimal, 5 - exceptional) 1 2 3 4 5

12. What suggestions do you have for making communication with librarians better and more efficient?
mutual understanding on both sides 🤷

Jesse Anderson7 said:1. Gender: Male

2. Age: _18________

3. Education Level: University freshman

4. Do you use public library services? Yes No

5. How many times a month do you visit your local library? __2-3________

6. What are your main reasons for using the library? (Pick up to 1 or 2)
a) Borrowing books for leisure
b) Borrowing books for University coursework
c) Using the reading room and its facilities

7. Are you usually the one to initiate contact with the librarians at the circulation desk or in the reading room? (Scale: 1 - never, 5 - always) 1 2 3 4 5

8. How would you rate your communication with the librarians? (1 - poor, 5 - excellent) 1 2 3 4 5

9. When talking to librarians, do you notice their tone of voice, pace, or manner of speaking? Yes No

10. How attentive is the librarian when you explain what you need, and do they seem genuinely willing to help? (1 - not at all, 5 - completely) 1 2 3 4 5

11. How would you rate the effort the librarian puts into their job? (1 - minimal, 5 - maximum) 1 2 3 4 5

12. What suggestions do you have to make communication with librarians better and more efficient?

__I guess it’s subjective. Maybe higher pay or stricter oversight from management, though I doubt much would change; people are just wired how they are, I suppose.___________________________________________________ __________________

Here you go, deal with it.

Jesse Anderson7 said:If anyone happens to be heading into a public library—any local branch, really—could you please help me out with this quick survey? I'm in a bit of a crunch with my final thesis project! :O

SURVEY

This survey is completely anonymous, and all the data gathered will be used solely for my final university project, which focuses on studying communication patterns between patrons and librarians. The target audience is users of the public library system.

First off, good luck with that final paper!
Secondly, I think your survey might be a little bit off-target—if your target audience is specifically public library users, but you're conducting the study to improve user-librarian communication, then question number 4 doesn't quite make sense.
If you're trying to survey the entire general population, then defining a specific target audience doesn't work either.
So, it looks like either your sample stratification is a bit wonky or the survey itself isn't quite valid.
But hey, let's dive in:
1. Gender: Female

2. Age: 29

3. Education Level:
Completed: Enrolled:
University University

4. Do you use public library services? Yes

5. How many times a month do you visit your local library? 2-3

6. What are your most common reasons for using the library? (Please select 1 or 2 reasons)
Checking out books for leisure

7. Are you usually the one to initiate communication with librarians at the circulation desk or in the reading area? (Scale: 1 - never, 5 - always) 5

8. How would you rate your communication with the librarians? (1 - poor, 5 - excellent) 4

9. When communicating with librarians, do you notice their tone of voice, pace, or manner of speaking? Yes

10. How attentively does a librarian listen when you explain what you need, and do they seem genuinely helpful? (1 - not at all, 5 - absolutely) 5

11. How would you rate the effort librarians put into doing their jobs? (1 - minimal, 5 - maximum) 5

12. What suggestions do you have to make communication with librarians better and more efficient?
This applies only to the libraries I personally visit:
-Physically separating the circulation/return desk from the reading room and the book stacks would be great. It bothers me having to talk (and explain exactly what literature I'm looking for) in a whisper.
-Implementing an online book reservation system.

Male. Female.

Age: 46

3. Level of education:
Done: Elementary school. Enrolled: Elementary school.
High school. High school.
University undergraduate program
Bachelor's degree
Graduate studies at the University
Master's and PhD programs.
PhD.

Do you guys ever actually use your local public library? Yeah. No.

How often do you hit up your local public library in a month? I'd say about four times.
What brings you into the library most often? Feel free to pick one or two reasons.
I agree with Mark Martinez4.I can't stand how people try to cancel books just because they're meant for leisure.
Borrowing books for school or university.
c) Using the library and its resources

How often are you the one to strike up a conversation with the librarians at the circulation desk or in the reading room? (Rate from 1 - never, to 5 - always) 1 2 3 4 5

How would you rate your communication with the library staff? (1 - poor, 5 - excellent) 1 2 3 4 5

When you talk to librarians, do you ever notice their tone, their pace, or just how they carry themselves? Yeah. No.

10. How much attention does the librarian actually pay when you're explaining what you need, and do they seem genuinely interested in helping? (1 - not at all, 5 - absolutely) 1 2 3 4 5

How would you rate the effort a librarian puts into their job on a scale of 1 to 5? (1 being the lowest, 5 being the highest). 1 2 3 4 5

What do you guys think we could do to make talking to librarians a bit smoother and more productive?

SURVEY

This survey is completely anonymous—please rest assured! The data collected here will be used solely for my final thesis, which focuses on how people interact and communicate with librarians. My target audience consists of local public library patrons...

1. Gender: Male Female

2. Age: 71

3. Education Level:
Completed: University Currently enrolled: University
High school High school
Associate degree University
Bachelor's Master's
Graduate degree Doctorate
Master's PhD
Doctorate

4. Do you use the services of your local public library? Yes No

5. How many times per month do you visit your local library? _____1_____

6. What are your most common reasons for visiting the library? (Feel free to circle 1 or 2 options)
a) Borrowing books for leisure
b) Borrowing books for school or university needs
c) Using the reading room and its facilities
( I read the newspapers there )

7. Are you usually the one to initiate communication with the librarians at the circulation desk or in the reading room? (Scale: 1 - never, 5 - always) 1 2 3 4 5

8. How would you rate your communication with the librarians? (1 - poor, 5 - excellent) 1 2 3 4 5

( My hearing isn't what it used to be )

9. When communicating with librarians, do you notice their tone of voice, speed, or manner of speaking? Yes No

10. How attentive is the librarian when you explain what you need, and do they seem genuinely willing to help? (1 - not at all, 5 - absolutely) 1 2 3 4 5

I have some trouble hearing

11. How would you rate the effort the librarian puts into their work? (1 - minimal, 5 - exceptional) 1 2 3 4 5

I have some trouble hearing
12. What suggestions do you have to make communication with librarians better and more efficient?

I have some trouble hearing

__________________________________________________ _____________________

1. Gender: male female

2. Age: ___21______

3. Education level:
Completed: elementary school Enrolled: elementary school
high school high school
Associate degree undergraduate
Bachelor's degree graduate
Master's degree
Doctoral studies
PhD

4. Do you use public library services? Yes No

5. How many times per month do you visit your local library? ____3-4______

6. What are your primary reasons for using the library? (Please circle 1 or 2 reasons)
a) Borrowing books for leisure
b) Borrowing books for school or University needs
c) Using the reading room and its facilities

7. Are you typically the one who initiates communication with the librarians at the circulation desk or in the reading room? (Rate: 1 - never, 5 - always) 1 2 3 4 5

8. How would you rate your interactions with the library staff? (1 - poor, 5 - excellent) 1 2 3 4 5

9. When speaking with librarians, do you notice their tone of voice, pace, or manner of speaking? Yes No

10. How attentive is the librarian when you explain what you need, and do they seem genuinely willing to help? (1 - not at all, 5 - completely) 1 2 3 4 5

11. How would you rate the effort the librarian puts into performing their job? (1 - minimal, 5 - maximum) 1 2 3 4 5

12. What suggestions do you have to make communication with librarians better and more efficient?

Maybe just fewer phone calls._______________________________ _____________________
Jesse Anderson7 is offline Reply

1. Gender: Female

2. Age: 17

3. Education Level:

High School

4. Do you use public library services? Yes

5. How many times a month do you visit your local library? 3-4

6. What are your primary reasons for visiting the library? (Select up to 2)

a) Borrowing books for leisure
b) Borrowing books for school or University needs

7. Are you usually the one to initiate conversation with librarians at the circulation desk or in the reading area? (Scale: 1 - never, 5 - always) 5

8. How would you rate your communication with the librarians? (1 - poor, 5 - excellent)
5 (specifically regarding the staff at my usual branch)

9. When speaking with librarians, do you notice their tone, pace, or manner of speech? Yes

10. How attentive are the librarians when you explain what you need, and do they seem genuinely willing to help? (1 - not at all, 5 - completely) 4

11. How would you rate the effort the librarians put into their work? (1 - minimal, 5 - maximum)
5 (again, specifically for those at my regular branch)

12. What suggestions do you have to make communication with librarians more effective and pleasant?

I think it would be better if they didn't let their personal issues spill over onto the patrons... They should keep their private matters separate from their professional duties. It might also help if they attended periodic training sessions, though I suspect most of that is already mandatory under their job descriptions...

Great survey 👍

1. Gender: Male Female

2. Age: 20

3. Education Level:
Completed: Elementary School Enrolled: Elementary School
High School High School
Associate Degree Undergraduate
Bachelor's Degree Graduate
University Master's Degree
Master's Degree Doctoral Program
PhD

4. Do you use public library services? Yes No

5. How many times per month do you visit your local library? It varies 🤔

6. What are your primary reasons for using the library? (Select up to 1 or 2 reasons)
a) Borrowing books for leisure
b) Borrowing books for school or University requirements
c) Using the reading room and its facilities

7. Are you usually the one to initiate communication with librarians at the circulation desk or in the reading room? (Scale: 1 - never, 5 - always) 1 2 3 4 5

8. How would you rate your communication with the librarians? (1 - poor, 5 - excellent) 1 2 3 4 5

9. When interacting with librarians, do you notice their tone of voice, pace, or manner of speaking? Yes No

10. How attentive is the librarian when you explain your needs, and do they seem genuinely willing to help? (1 - not at all, 5 - completely) 1 2 3 4 5

11. How would you rate the effort the librarian puts into performing their duties? (1 - minimal, 5 - maximum) 1 2 3 4 5

12. What suggestions do you have to make communication with librarians better and more efficient?
They should spend less time chatting with colleagues and focus more on assisting patrons. 😉

1. Gender: male female

2. Age: ____20_____

3. Education Level:
Completed: Elementary School Enrolled: Elementary School
High School
Associate Degree
Bachelor's Degree
Master's Degree
Doctorate
PhD

4. Do you use public library services? Yes No

5. How many times a month do you visit your local library? ______4-5____

6. What are your main reasons for using the library? (Feel free to pick 1 or 2)
a) Checking out books for fun
b) Borrowing books for school or university
c) Using the study areas and facilities

7. Are you usually the one to strike up a conversation with the librarians at the checkout desk or in the reading rooms? (Rate from 1 - never to 5 - always) 1 2 3 4 5

8. How would you rate your interactions with the library staff? (1 - poor, 5 - excellent) 1 2 3 4 5

9. When you're chatting with the librarians, do you tend to notice their tone of voice, their pace, or how they speak? Yes No

10. How much attention do you feel the librarian pays when you're explaining what you need? Does it seem like they actually want to help? (1 - not at all, 5 - absolutely) 1 2 3 4 5

11. How would you rate the effort the librarians put into their work? (1 - minimal, 5 - maximum) 1 2 3 4 5

12. Any suggestions on how to make communication with the librarians even better and smoother?
I'd suggest they work a bit more on both their verbal and non-verbal communication when dealing with patrons—just being a little friendlier would go a long way!

There you go, hope that helps you out! 🙂

1. Gender: Male Female

2. Age: 21

3. Education Level:
Completed: Elementary School Enrolled: Elementary School
High School High School
Associate Degree
Bachelor's Degree
Master's Degree
Doctoral Degree
PhD

4. Do you use public library services? Yes No

5. How many times per month do you visit your local library? 2

6. What are your primary reasons for using the library? (Select up to 1 or 2 options)
a) Borrowing books for leisure
b) Borrowing books for school or University needs
c) Using the reading room and its facilities

7. Are you usually the one to initiate communication with librarians at the circulation desk or in the reading room? (Rate: 1 - never, 5 - always) 1 2 3 4 5

8. How would you rate your interactions with the library staff? (1 - poor, 5 - excellent) 1 2 3 4 5

9. When speaking with librarians, do you notice their tone of voice, pace, or manner of speaking? Yes No

10. How attentive is the librarian when you explain what you need—do they seem genuinely willing to help? (1 - not at all, 5 - absolutely) 1 2 3 4 5

11. How would you rate the effort the librarian puts into their work? (1 - minimal, 5 - maximum) 1 2 3 4 5

12. What suggestions do you have to make communication with librarians more effective?
I don't have any major complaints, really—though personally, I'd love it if they spent a little less time glued to their phones. It makes me feel a bit foolish, wandering around the library waiting for them to finish up what they're doing on their screen. 🙄