Jonathan Mendoza17
Member
34 messages
joined Feb 2019
Yeah, unfortunately, it looks like you might be dealing with something a bit more significant—and potentially pricier—than we initially thought.
Once you manage to boot up into Windows, the first thing I’d suggest is verifying whether the battery is actually refusing to charge at all. You can find the battery status icon tucked away in the bottom right corner of your screen.
If it isn't charging, there are really only three main culprits to consider:
1. Your power adapter might have kicked the bucket. You can test this using a multimeter like this
2. The battery itself could be dead. Dell actually provides this kind of diagnostic option, so it's worth giving that a shot. It's pretty straightforward, though—if the diagnostics say the battery is shot, you're looking at buying a replacement.
3. There could be an issue within the BIOS, which usually requires a BIOS update done this way. Now, there's a bit of a "Catch-22" scenario here that can be quite frustrating: Dell typically requires the battery to be charged to at least 10% (or maybe even higher, I can't recall the exact spec offhand) before they'll even allow a BIOS update to trigger. But, if the battery won't charge, it's incredibly easy for it to drain completely. So, you might be stuck in a loop where the problem isn't actually the battery, but the BIOS—yet you can't fix the BIOS without a partially charged battery. I'm honestly not sure what else to suggest there, other than perhaps buying a new battery just to facilitate the update, which feels silly since you might not even need a new battery in the first place!
On top of all that, there's also the possibility that your CMOS battery has drained, much like what was mentioned in the post above.
Best of luck!